Specialist, Consulting Programs - New York, United States - Bain & Company

Description

& Requirements


WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility.

We are a Glassdoor Best Place to Work and we have maintained a spot in the top four since its founding in 2009.

We believe that diversity, inclusion and collaboration are key to building extraordinary teams.

We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.

WHO YOU'LL WORK WITH

A key member of the New York program management, staffing and office operations teams, supporting the local Staffing/Program Management team and Office Head.

This role reports into a member of the Program Management team but interacts across the entire Program Management team, the HR VP, the Office Head, the Business Operations team, and the Human Resources and HR Shared Services teams.

This position will be based in New York City (hybrid).


WHAT YOU'LL DO
Staffing operations and planning

• Support new case staffing logistics
• Write and send staffing survey and maintain list of available consultants by tenure
• Coordinate communications in advance of calls with case leadership teams
• Code staffing assignments into HR IS system ("BOSS")
• Send standard kickoff materials to new teams ("True Team" and "Best Case Team Experience" emails)
• Write and send case pipeline email
• Provide ongoing case logistics support
• Maintain ongoing list of current cases / supervisors / ombudspeople
• Track case end timing for check-ins
• Manage vacation approvals for junior Associate Consultants, escalating as needed
• Support capacity planning by inputting upcoming case rolls into BOSS
• Support planning and execution of on-going staffing-driven and people-focused meetings
• Coordinate directly with the members of the Associate Consultant/ Consultant/ Manager Program Management teams to prepare for and facilitate the regularly occurring "People" meetings
• Work with Program Managers to establish priorities, arrange for required content, and maintain an eye on continuous improvement of the meeting format and content
• Assist Program Managers with the assembly of class meeting materials and setting the schedule for each class to ensure proper content is being delivered to various cohorts within the general consulting classes
• Promotions support - Work with Program Managers and Promotion Committee Heads to support promotion decision-making process for Associate Consultants and Consultants/Managers
• Support diligence process including assignment of Guardians, preparation of diligence packs for Guardians, preparation of materials for committee meetings and logistical support as needed

Professional development (PD) support

• Ratings process - Drive process for the bi-annual consulting staff ratings effort, including:
• Be an expert on and team with the regional HR Shared Service Center (SSC) and local HR team to ensure consistent policies are applied in ratings processes and follow through the review execution - e.g. policies for first year AC/Cs, returning employees, direct promotes, new managers, etc.
• Following review delivery, team with HR SSC, local HR and staffing to ensure staffing is playing the right role in performance management - e.g. tracking of individuals on performance watch and status / processes, communications to PD reviewers, etc.
• Serve as first line of local office expertise for people data issues related to the HR SSC (e.g. assessing accuracy of availability report, quality-control for upward feedback, etc.)
• PD advisor and mentor assignments
• Run annual process to gather and collate input on preferences, match preferences, and communicate assignments
• Prepare dashboard of current subscriptions and maintain master reference list
• Monitor joiner / leaver information to identify new PD advisor/sponsor requirements (manage ad hoc PD advisor assignments for transfers in as well as assignment of sponsors)
• Partner with HR to proactively identify where new PD advisor/sponsor matches will need to be made due to LOAs, departures, etc.
• Manage ongoing review timeliness
• Team with the HR SSC to ensure consistent data is used in the review triggering process
• Manage overdue review escalation process, involving program management and office leadership as necessary

Ad-hoc support

• Support trainer identification for in-office trainings
• Partner with AC/Consultant Program Management on survey and data requests needed to support talent initiatives
• Run ad hoc reports and analyses as requested by Program Management and Operations team

ABOUT YOU

• Minimum of three years of professional experience
• Demonstrated experience working in a client-service environment is highly preferred
• Must be willing to work in the New York office 3 days a week (hybrid)
• Strong customer service, organization, interpersonal and communication skills
• Ability to deal with highly confidential information appropriately
• Ability to prioritize, meet deadlines, and juggle multiple tasks simultaneously
• Meticulous attention to detail necessary
• General knowledge and experience with Microsoft Excel for basic analysis and tracking purposes
• General knowledge and experience with Microsoft PowerPoint for basic slide design and presentations
• Excellent interpersonal, communication (written and verbal) and project management skills.

U.S. Compensation Information

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain's best in class benefits package (details listed below).

Some local governments in the United States require a good-faith, reasonable salary range be included in job postings for open roles.

The estimated annualized compensation for this role is as follows:

• In New York City, the good-faith, reasonable annualized full-time salary range for this role is between $77,000 - $92,000; placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level.

For all other locations, the good-faith, reasonable annualized full-time salary range for this role is commensurate with competitive geographic market rates for this role and will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level.

• Annual discretionary performance bonus
• This role may also be eligible for other elements of discretionary compensation
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck
• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance
• Annual fitness reimbursements

ABOUT US
Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future.

Across 64 cities in 39 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries.

We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes.

Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today's urgent challenges in education, racial equity, social justice, economic development, and the environment.

We earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings for global supply chains, putting us in the top 2% of all companies.

Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.