- High School diploma or equivalent required; College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
- Ability to read comprehend and write simple instructions and/or short correspondence and memos
- Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
- An operational knowledge of Microsoft Office suite
- Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
- Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
- Ability to participate in the creation of an enjoyable work environment
- Approach all encounters with guests and associates in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
- Handle requests for information mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service facilities and hours of operation.
- Answer inquiries from guests regarding restaurants transportation entertainment etc.
- Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
- Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other associates.
- As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
- Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
- Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
- Now offering Daily Pay Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
-
Front Desk Agent
1 week ago
Marriott International, Inc Tempe, United States**Información Adicional** Part time, Open availability, Pay $20.10/hour · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Residence Inn Tempe Downtown/University, 510 South Forest Avenue, Tempe, Arizona, United States VER EN MAPA ...
-
Front Desk Agent
3 weeks ago
Embassy Tempe Tempe, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Driftwood Hospitality Management Tempe, United StatesDriftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach ...
-
Front Desk Agent
2 weeks ago
DoubleTree by Hilton Hotel Phoenix Tempe Tempe, United States**$500 Sign On Bonus, Worldwide Travel Discounts, free employee meals, etc.** · **Job Summary**: · Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to ...
-
Hotel Front Desk Agent
2 weeks ago
Crestview Management, LLC Tempe, United States**Hotel Front Desk Agent**: · A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must b ...
-
Front Desk Agent
2 weeks ago
Holiday Inn Mesa, United States**Responsibilities of a Front Desk Agent**: · - Anticipates and responds to guests in a friendly and positive manner. · - Responsible for providing the highest level of service. · - Process check-ins and check-outs, verify billing, create reservations, and process special request ...
-
Front Desk Agent
1 week ago
Courtyard Phoenix Mesa Gateway Airport Mesa, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
2 weeks ago
Hotel Adeline Scottsdale, United StatesPay: $18.00 per hour · **Benefits**: · - Health insurance · - Paid time off · - Vision insurance · Schedule: · - 8 hour shift · **Experience**: · - Hotel Front Desk: 1 year (preferred) · Work Location: In person ...
-
Front Desk Agent
4 days ago
CIVANA Wellness Resort & Spa Scottsdale, United States: · CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connectin ...
-
Front Desk Agent
3 hours ago
Avis Budget Group Scottsdale, United StatesCar Rental Agent assists in processing contracts, listening and identifying customer needs, providing customer service, checking rentals in and out which includes going in and out of the parking lot, checking miles on cars, taking cars through the car wash, and vacuuming inside a ...
-
Hotel Front Desk Agent
2 weeks ago
Hyatt House Scottsdale Scottsdale, United StatesWork with the housekeeping staff to ensure rooms are ready for new guests · - Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers · - Handle customer complaints as necessary · - Answer incoming cal ...
-
Overnight Front Desk Agent
2 weeks ago
Andaz Scottsdale Scottsdale, United States Part timeSummary · **Starting at $18.15/hour** · **Shifts are typically 10:00pm - 6:00am** · **Role & Responsibilities include but are not limited to**: · Overnight Front Office Agent Job Duties and Responsibilities: · - Audits the daily guest ledger · - Handles all end-of-day accounting ...
-
Hotel Front Desk Agent
1 week ago
Lodging Dynamics Scottsdale, United States**OVERALL RESPONSIBILITIES**: · The Front Desk Agent/Night Auditor ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Works to optimize the guest experience while at the hotel and elsewhere b ...
-
Front Desk Agent
1 week ago
Hilton Garden Inn Phoenix Downtown - CSM Corporation Phoenix, United StatesThe Front Desk Agent is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations at the beautiful Hilton Garden Inn in downtown Phoenix. Click here to see a video of the hotel. Come to work in a great atmosphere with ...
-
Front Desk Agent
4 days ago
Hampton Inn Chandler Chandler, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
Front Desk Agent
1 week ago
Residence Inn Chandler Chandler, United StatesCompensation Type: Hourly Highgate Hotels: · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco ...
-
/front Desk Agent/
4 days ago
Gene Fluidics Phoenix, United StatesWe are currently looking for Front Desk Agent full or part-time available (Urgent Hire) · **Job Types**: Full-time, Part-time · Pay: $ $25.00 per hour · Schedule: · - Monday to Friday · Work setting: · - In-person · Work Location: In person ...
-
Front Desk Agent
2 weeks ago
Home 2 Suites by Hilton Phoenix Airport South Phoenix, United States Full timeSummary · Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required. · Essential Job Duties · - Greets guests with genuine and wa ...
-
Front Desk Agent
3 weeks ago
Marriott Vacations Worldwide Phoenix, United States**JOB SUMMARY** · Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? · If so, the Front Office at Marriott Vacations Worldw ...
-
Front Desk Agent
3 weeks ago
Midas Hospitality Tempe, United StatesFront Desk Agent- Vib: Tempe, AZ · Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. · Start Your Journey with Midas Hospitalit ...
Front Desk Agent - Tempe, United States - Embassy Tempe
Description
Job Summary:
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities:QUALIFICATIONS:
RESPONSIBILITIES:
This all-suite hotel offers a complimentary shuttle to Phoenix Sky Harbor Airport. Our hotel is minutes from the Arizona State University (ASU) campus and the shopping and nightlife of Mill Avenue. Relax in our sleek lobby, bar and lounge area with expanded breakfast section.
Guests can wake up in a spacious bedroom and enjoy extra space with a separate living area. The free made-to-order breakfast every morning includes a fresh omelet station and everything you need to get the day started right. Snacks and refreshments are complimentary every night at our Evening Reception.
We are ready to host any event with over 10,000 sq. ft. of indoor and outdoor meeting space. Our Phoenix Ballroom makes an elegant venue for presentations and celebrations for up to 500 guests.
Company Overview:As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits:After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: