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    Customer Experience Rep - Denver, CO, United States - Molina Healthcare

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    Description
    Molina's Customer Experience team has several opportunities within our organization. This role is a remote position and salary will be based on experience you bring to Molina
    Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues.
    Conduct varies surveys related to health assessments and member satisfaction.
    Accurately document pertinent details related to Member or Provider calls.

    Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.

    Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.

    Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.


    Preferred Systems Training:
    Microsoft Office
    Salesforce

    CRM
    Microsoft Teams
    Video Conferencing
    1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
    Bilingual English/Spanish or any Native American language

    02 / HOURLY
    *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.


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