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Customer Success Manager- Bilingual Spanish - Chicago, United States - NielsenIQ
Description
Job DescriptionCustomer Success Manager – Bilingual Spanish
Location:
Remote, but must be US-based
Travel:
Reference ID:
REF32823L
About This Job
Why Data Impact by NielsenIQ?
The phenomenal development of e-commerce has given rise to huge quantities of data and information. Companies need help utilizing this data, knowing which leverage actions to choose and how to measure their impact.
At Data Impact by NielsenIQ, we collect over 60 billion pieces of data daily, which we process and use in innovative monitoring tools destined for industry professionals
Our objective:
to enable our clients to define the best strategy, make the best decisions, and optimize their execution in real-time
Today:
Data-Impact by NielsenIQ is a leader in e-retail and omnichannel analytics; a rapidly growing start-up with clients in more than 45 countries, we are looking for new colleagues to join our fantastic team in the USA
An experienced, dynamic team with a committed start-up attitude and working environment
A uniquely diverse and international environment with more than 42 nationalities
Career development opportunities
A friendly, relaxed atmosphere and a climate of mutual trust that promotes autonomy and challenges
Responsibilities
As a Customer Success Manager, you are responsible for the client relationship from onboarding to renewal. This includes providing insights to drive action for our Customers. This role requires a solid understanding of FMCG manufacturers and ecommerce. You must thrive in a high-paced environment.
Under the leadership of the Customer Success Director, you will join our growing American team to manage a portion of our clients in North and South America.
50% Insights and analysis20% Client platform adoption
20% Renewals and upsells
10% Ad-hoc real-time client-facing relationship-building
Responsibilities include, but are not limited to:
Drive onboarding and training clients on the tool
Leverage Data Impact Dashboard to identify key insights for Customers
Main point of contact for Customers for customer requests, problems, and questions
Maintain positive customer relationships by becoming an industry-expert partner
Recommend and close upsell opportunities and renewals for our Customers
Deliver and communicate strong analytics and business reviews to our Customers
Network to identify new needs from our customers and potential business growth
Own strategic partnerships and minimize customer churn
Participate in events and forums
Qualifications
Fluent in Spanish
3+ years of proven experience with FMCG brands, preferably in e-commerce
Autonomous, looking for new challenges, and accompanying the exploding ecommerce market is a real motivation for you
Highly organized and able to multi-task
Strong analytical skills
Customer mindset, highly responsive, committed to building partnerships, and comfortable handling difficult situations
Excellent communication skills
Ability to work in a dynamic and fast-moving team
Willingness to travel
Personality traits
Language requirements
Knowledge of specific systems
Our Benefits
Flexible working environment
Health insurance
Parental leave
Life insurance
Additional Information
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full ViewTM.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce.
We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.
We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ
News Center:
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.