Bilingual (English/spanish) Healthcare - Chicago, United States - Optum

Optum

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities.

Use your talents to improve the health outcomes of millions of people and discover the meaning behind
:
Caring. Connecting. Growing together.

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At
UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

As a
Healthcare Representative, you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or healthcare setting

This position is full time. Tuesday - Saturday.

Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10am - 7pm.

It may be necessary, given the business need, to work occasional overtime. Our office is located at
2160 S 1st Ave Maywood, IL 60153.

We offer 4 weeks of paid training. The hours during training will be 8am to 5pm, Monday - Friday.

Primary Responsibilities:

Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage
Review medical records and take all necessary actions to expedite benefit approval
Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
Maintain ongoing communication with government agencies regarding the status of claims
Provide updates and assistance to hospital personnel and other
Change Healthcare staff as needed
Maintain documentation of status of claims and client contract on
Change Healthcare and/or hospital computer systems
Willing to work in a fastpaced hospital or healthcare environment

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED
1+ years of customer service experience
Bilingual fluency in English and Spanish
Experience with Microsoft Office products
Ability to work Tuesday
Saturday 10:00AM 07:00PM
Ability to work on site in the Emergency Department (Loyola University Medical Center) 2160 S 1st Ave Maywood, IL 6015
Must be 18 years of age OR older

Preferred Qualifications:

1+ years of customer service experience

within a hospital or healthcare environment

Knowledge of medical terminology
Previous experience communicating with patients & staff with various educational & socioeconomic backgrounds
Knowledge of federal and state programs that will benefit coverage for clients

Soft Skills

Excellent organizational skills
Strong communication skills

Physical and Work Environment:

General office demands
Prolonged periods of standing and walking in hospital facilities
Adherence to facility masking requirements at all times
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location, and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

**#RPO #RED