Restoration Manager - Stamford, United States - ServiceMaster TRS

ServiceMaster TRS

Verified Company

Stamford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Benefits:

401(k)
401(k)

matching

Dental insurance
Health insurance
Paid time off
Vision insurance

Join Our Dynamic Team at ServiceMaster

TRS:
Total Restoration Services
ServiceMaster

TRS:

Total Restoration Services is a leading provider of disaster restoration services, specializing in water and fire damage restoration for both residential and commercial clients.

With a commitment to excellence and a dedication to restoring peace of mind, we strive to exceed customer expectations in every project we undertake.

Our team is composed of passionate professionals who are driven by a shared vision of delivering exceptional service and making a positive impact in the communities we serve.

At ServiceMaster TRS, we offer an innovative environment that embraces continuous improvement, career growth opportunities through ongoing training, and a supportive team spirit.

Join us to make a meaningful impact in people's lives by helping them recover from unexpected disasters and rebuild their homes and businesses.

Enjoy a competitive benefits package that includes health insurance, retirement plans, and paid time off.

Additionally, this position is eligible for a generous sales commission plan, rewarding your dedication and success in bringing in new business.

If you are passionate about making a difference and want to be part of a company that values excellence and community, we would love to hear from you

Position Summary:

The Restoration Manager is a key figure in orchestrating the restoration of properties damaged by disasters such as fires, floods, and storms.

This role demands a unique blend of technical expertise, project management skills, and exceptional customer service.

You will be responsible for overseeing the entire restoration process, from initial damage assessment through to the completion of repairs, ensuring the highest standards of workmanship and customer satisfaction.

Essential Functions:

Professionalism and Customer Service:

Maintain the highest level of professionalism and customer service, particularly while resolving production, mechanical, and scheduling difficulties. Ensure exemplary customer service throughout all stages of the restoration process.
Responsible for handling customer services issues to ensure customer satisfaction.

Effective Communication:

Ensure clear and consistent communication with insurance adjusters and auditors, promptly addressing and resolving queries or concerns.
Use Restore365 for detailed daily job notes to facilitate transparent internal communication with both production and administrative teams.
Provide continuous and proactive communication with active clients.

Inventory and Cost Management:

Meticulously oversee the tracking and management of contents and storage for all fire losses.
Conduct thorough job cost analyses to ensure financial accuracy and efficiency.
Ensure subcontractor costs adhere to project specifications and costs.
Handle service damage claims with precision to maintain the highest standards of accountability and documentation.

Safety and Compliance:

Promote and adhere to the company's safety program, advocating the use of personal protective equipment (PPE) and best practices to ensure a safe working environment.

Technical Proficiency:

Demonstrate full competency in industryspecific software platforms such as Quickbooks Time/TSheets, Restore365, Microsoft Outlook, MICA mobility, Xactimate, Luxor, GoCanvas, including the ability to produce wellwritten, nonprogram estimates in Xactimate and manage sales contact lists in CRM systems.

Operational Excellence:

Ensure the timely and proper execution of restoration production work, maintaining compliance with both company standards and program requirements. This includes inspections, estimations, and the physical execution of restoration tasks.

Documentation and Quality Control:

Guarantee that all production staff complete necessary documentation for restoration jobs, including job forms, notes, MICA/drying records, estimates, and equipment tracking, to uphold the highest standards of quality and accountability.

On-Call Responsibilities:

Participate in an oncall rotation to ensure rapid response and resolution of emergency situations, demonstrating readiness and reliability.

Subcontractor Management:

Take charge of managing subcontractors for all supervised projects, ensuring the delivery of quality services and maintaining strong professional relationships.

Business Development and Relationship Building:

Actively develop and sustain key client relationships through direct sales efforts, networking, and participation in industry events.
Manage contacts, activities, and expenses within CRM to evaluate the success and ROI of sales initiatives.

Comprehensive Project Management and Oversight: