Jobs
>
Philadelphia

    IT SCCM Support Tech II - Philadelphia, United States - Community College of Philadelphia

    Community College of Philadelphia
    Community College of Philadelphia Philadelphia, United States

    3 weeks ago

    Default job background
    Description

    The IT SCCM Support Tech II is responsible for supporting the daily functions of the Software Automations Support Services team. While providing exceptional customer service, this position resolves support requests, researches, automates and resolves complex issues related to desktop deployment and imaging. This position supports creating and maintaining the College's SCCM packages, collections, advertisements, queries, and inventory of software packages included in the creation of base desktop configurations.

    College Intro
    Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

    Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

    Specific Responsibilities

    • Provide support the for the operations, changes, enhancements and upgrades to the College's desktop imaging and deployment environment.
    • Assist with the daily functions of the Technical Support Services Desktop imaging and automation team.
    • Demonstrate technical expertise in the creation and maintenance of SCCM packages, collections, advertisements, queries, and inventory software packages included in creation of base desktop configurations.
    • Assist with the monitoring, maintenance, and administration of the local SCCM site.
    • Perform routine SCCM and Active Directory administration tasks; research, test and assist other staff on use of new systems management technologies and automation.
    • Assist with implementing and enforcing desktop support and deployment policies, procedures and standards.
    • Troubleshoot, repair and upgrade all computer systems.
    • Provide assistance enforcing proper technical documentation and standardized troubleshooting procedures and maintain the updated database and mapping for SCCM configurations.
    • Respond to telephone, email and walk-in requests for Software Automation or assistance in a timely manner, ensuring appropriate customer service at all times.
    • Log all requests for support using electronic ticketing systems and handles all requests to full closure.
    • Diagnose and correct desktop computing problems which may result from system failure, system configuration, system errors, operator errors or operator inexperience whenever possible via the phone, in person or remote desktop support.
    • Ensure the integrity of support procedures, processes, and documentation pertaining to the college-wide technical support initiatives.
    • Communicate effectively with faculty, staff, and administrators at all levels, technical and nontechnical, to determine and ensure all support needs are met.
    • Work with ITS management, faculty, and staff to install and upgrade classroom computer software.
    • Deliver quality customer service to all internal constituents in a professional, helpful and courteous manner.
    • Work independently, determining priorities in unusual or emergency situations and effectively escalating matters to appropriate resources.
    • Work collaboratively with college-wide resources, and/or vendors to diagnose, isolate and resolve desktop computing problems as directed.
    • Assist with the maintenance of the inventory and deployment of hardware and software college-wide, as directed.
    • Maintain industry standards certifications in support of the installed base equipment at the College.
    • Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
    • Other duties as assigned.
    Minimum Qualifications
    • A High School diploma or its equivalent ( GED ) required.
    • At least two (2) years direct experience supporting Dell systems and mobile applications in a professional work environment using MS Windows and the MS Office Suite of applications for Windows 10.
    • Excellent verbal and written communication skills are required.
    • Demonstrated excellence in customer service and professionalism is required.
    • Demonstrated commitment to detail and follow through.
    • Experience with SCCM client installation, software distribution, remote management and driver database management required.
    • Experience with SCCM Operating System and Application deployments, Application Packaging and Microsoft software updates deployment required.
    • Strong problem solving, critical thinking and decision making skills required.
    • Experience with Active Directory discovery methods and creating user, device and query collections required.
    • Flexibility to work evenings and weekends.
    • Must possess and maintain a valid driver's license and reliable transportation.
    • Ability to maintain sensitivity, understanding and respect for a diverse academic environment inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
    Preferred Qualifications
    • Associates degree or equivalent course work is preferred. Any and all degrees must be from a recognized institutional accreditor.
    • At least two (2) years experience working in a Microsoft AD environment is preferred.
    • Microsoft MCTA , MSCA or SCCM certification is preferred.
    • Dell DCSE certification is preferred.
    • Experience installing and configuring hardware/software is preferred.
  • Synectics Inc

    Tech Support

    1 week ago

    Synectics Inc Philadelphia, United States

    Job Description · Job DescriptionDescription: · Will be required to move objects up to 25 pounds · This position will be a refresh roll where candidate will reimage devices and track progress. · Support will support MDT refresh project · Qualifications: · High School Diploma ...

  • Ovation Healthcare

    Tech Support Analyst

    1 week ago

    Ovation Healthcare Philadelphia, United States

    Job Description · Welcome to Ovation Healthcare · At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance ...

  • Temple University

    Tech Support Specialist 1 Labs

    2 weeks ago

    Temple University Philadelphia, United States

    Job Description - Tech Support Specialist 1 Labs **Job Description** · Tech Support Specialist 1 Labs **Description** · Technical Support Specialist 1Labs assists in the operations and technical functions of the TECH Center and HSC TECH Center, providing first and second level ...

  • Colonial Electric Supply

    Tier 1 Tech Support- Help Desk

    3 weeks ago

    Colonial Electric Supply King of Prussia, United States

    **Help Desk Support Specialist** · **King of Prussia, PA | Full-Time** · **JOB SUMMARY** · - Tier 1 Technical Support · As the first point of contact for internal customers, the Help Desk representative helps businesses manage the day to day operations to stay productive. · With ...

  • Apex Systems

    IT Support Tech

    1 week ago

    Apex Systems Ridley Park, United States

    Job#: · Job Description: · Job Title: IT Service Technician · Shift: Monday - Friday 7am - 4pm · Principal Duties and Responsibilities:IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide · Coordinates and Client End Use ...

  • Coach4expats

    Tech Support Representative

    1 week ago

    Coach4expats Cherry Hill, United States

    Job Description · Job DescriptionFrench Native (C2) + ENG · Location of the Offices Barcelona (ON SITE ROLE) · Schedules Monday to Friday: 09:00 - 18:00 · Base Salary/Year EUR · Benefits/Year Up to 4000€ Performance Bonus per year · Relocation Up to 500 EUR flight + assistance in ...

  • Montgomery County Pennsylvania

    IT Support Tech

    3 weeks ago

    Montgomery County Pennsylvania Norristown, United States

    · SUMMARY · This position provides support duties for the Information & Technology Solutions Department. These duties can include but are not limited to operational support, records management support and telephony support. Specific duties can include operation of County financ ...

  • Montgomery County MD

    IT Support Tech

    3 weeks ago

    Montgomery County MD Norristown, United States

    Salary: $ $26.22 Hourly · Location : Norristown, PA · Job Type: Full-Time · Job Number: 24-61 · Department: IT - Admin · Opening Date: 02/14/2024 · SUMMARY · This position provides support duties for the Information & Technology Solutions Department. These duties can includ ...

  • GSK

    Director, Business Partner, Us Vaccines

    3 weeks ago

    GSK Philadelphia, United States

    **Site Name**: USA - Pennsylvania - Philadelphia, Durham Blackwell Street · **Posted Date**: May · Are you looking for an opportunity to lead innovative technical programs and projects while establishing a culture where digital, data and tech are assets to understanding and grow ...

  • Iovance Biotherapeutics Inc

    Msat Specialist

    2 weeks ago

    Iovance Biotherapeutics Inc Philadelphia, United States

    **Overview** · **Responsibilities** · - Serve as a manufacturing processes technical SME representing MSAT during cross-functional meetings. · - Serve as MSAT POC for clinical and commercial manufacturing execution escalations for PBMCs-based GMP Processes. Perform Person-In-Plan ...

  • Iovance Biotherapeutics Inc

    Msat Specialist

    2 weeks ago

    Iovance Biotherapeutics Inc Philadelphia, United States

    **Overview** · **Essential Functions and Responsibilities** · - Serve as a manufacturing processes technical SME representing MSAT during cross-functional meetings. · - Serve as MSAT POC for clinical and commercial manufacturing execution escalations for PBMCs-based GMP Processes ...

  • Eastern State Penitentiary Historic Site Inc

    Halloween Tech Staff

    2 weeks ago

    Eastern State Penitentiary Historic Site Inc Philadelphia, United States

    **About ESPHS**: · Eastern State Penitentiary Historic Site is a museum interpreting the legacy of American criminal justice reform from the site of the world's first penitentiary. The facility pioneered the large-scale use of solitary confinement in the early 19th century and ho ...

  • Temple University Health System

    Or Technician

    1 week ago

    Temple University Health System Philadelphia, United States

    **OR TECHNICIAN (Per Diem) - Temple Health/Jeanes Hospital** · Scrubs for surgical procedures and prepares the surgical field based upon the specific procedure and surgeon's preference. Performs duties adhering to stringent standards of aseptic techniques and in accordance with O ...

  • Temple University Health System

    Medical Asst

    2 weeks ago

    Temple University Health System Philadelphia, United States

    **MEDICAL ASST - CERT/REG-Dept of Urology-40HRS-Day Shift-FCCC** · The Medical Assistant receives patients at the time of visit and supports nursing, physicians, advanced practice clinicians, and other clinical staff in the delivery of health care to patients, by performing a var ...

  • Temple University Health System

    Medical Asst

    1 week ago

    Temple University Health System Philadelphia, United States

    **MEDICAL ASST - CERT/REG -Amb Care Clinic Nursing** · The Medical Assistant receives patients at the time of visit and supports nursing, physicians, advanced practice clinicians, and other clinical staff in the delivery of health care to patients, by performing a variety of medi ...

  • Deer Meadows Retirement Community (2)

    Activity Aide

    2 weeks ago

    Deer Meadows Retirement Community (2) Philadelphia, United States

    Deer Meadows Retirement Community is committed to the highest level of excellence and it shows in the quality of people we hire. If you take pride in being part of a friendly, respectful, caring, safe and collaborative environment, you belong with us. We are dedicated to providin ...

  • Epiq Systems, Inc.

    Event Coordinator

    1 week ago

    Epiq Systems, Inc. Philadelphia, United States

    It's fun to work at a company where people truly believe in what they are doing · **Job Description**: · SUMMARY · RESPONSIBILITIES · - Supports all aspects of event planning from venue scouting, equipment logistics, room setup, and day of management and assistance · - Nurture re ...

  • Temple University Health System

    Operating Room Techn

    1 week ago

    Temple University Health System Philadelphia, United States

    **OPERATING ROOM TECHN (Temple University Hospital / 36HR Day Shift)** · Scrubs for surgical procedures and prepares the surgical field based upon the specific procedure and surgeon's preference. Performs duties adhering to stringent standards of aseptic techniques and in accorda ...

  • Temple University Health System

    Operating Room Techn

    3 weeks ago

    Temple University Health System Philadelphia, United States

    **OPERATING ROOM TECHN (Temple University Hospital / 36HR Day Shift)** · Scrubs for surgical procedures and prepares the surgical field based upon the specific procedure and surgeon's preference. Performs duties adhering to stringent standards of aseptic techniques and in accorda ...

  • Allens Lane Art Center

    Studio Manager

    1 week ago

    Allens Lane Art Center Philadelphia, United States

    **About Allens Lane Art Center** · In 1953, Allens Lane Art Center (ALAC) was founded to bring together a diverse community of Mount Airy residents through engagement in the arts. The center has been a cornerstone of the neighborhood for nearly 70 years and continues to thrive to ...