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General Manager - Jersey City, United States - Hines
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Description
Overview:
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry.
Our legacy is rooted in innovation and excellence, earning us a spot on Fast Companys esteemed annual list of the Worlds Most Innovative Companies for 2024.
Discover endless opportunities to grow and make your mark at Hines.Responsibilities:
As a General Property Manager - Multifamily with Hines, you will be responsible for managing the daily operations of an assigned Class A property including a designated section for condos and retail space.
In addition, you will also be managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines policies and procedures.
Responsibilities include, but are not limited to:
Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance
Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease
Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
Ensures the propertys maintenance team members comply with the Hines standards with respect to responding and completing resident service requests
Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the propertys performance, and responding to owner requests as needed
Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests
Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices
Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals
Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion
Qualifications:
Minimum Requirements include:
High school education or equivalent from an accredited institution is required; College degree preferred
Five or more years of experience as a residential community/property manager required
Experience managing 400+ units, single or combined sites
Active certificate or willing to obtain one for employment for National Center for Housing Management
Proficiency in Microsoft Office and property management software in order to complete required reports
Proficient with Entrata a plus
Strong customer service orientation
Excellent verbal and written communication skills
Ability to work a flexible schedule including weekends and holidays
Closing:
Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 30 countries. We manage a $93.2B portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 857 properties totaling over 270 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit and follow @Hines on social media. Includes both the global Hines organization as well as RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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