People Lead/ Team Leader Customer Service Full-Time - Braidwood, IL, United States - Horizon Group

Horizon Group
Horizon Group
Verified Company
Braidwood, IL, United States

4 days ago

James Miller

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James Miller

beBee Recruiter
Freelance
Description

  • BANK.REAL.DIFFERENT. That is our claim as an employer. At our customer center in Duisburg, we rely on modern working methods and utilize the diversity of our organization to create a positive experience for our customers with tailored solutions and services. Become part of this strong team

Your tasks:


  • As a leader, you are responsible for a strong team of approximately 24 colleagues.
  • Promoting the talents of each team member and supporting a strengthsbased approach are natural for you.
  • Methods such as development dialogues, guidance, reflection, and coaching are the essential aspects of your work.
  • You create the foundation for a constructive error culture and have the courage to speak about your own mistakes and share learnings.
  • You are a sparring partner for your team and live a simple, open, and honest togetherness.
  • You can provide security in conflict situations and communicate respectfully with all parties involved.
  • You ensure good resource management and strategic personnel planning in collaboration with the team to achieve goals. The responsibility for results lies primarily with you.
  • You work closely with agile coaches.
  • You are a guarantor for sustainability.
  • You are not afraid to take ownership and make decisions.

Your profile:


  • You have a strong interest in shaping this new position, bringing in ideas, finding new ways to work together, and discussing and implementing them together.
  • You are able to inspire a team, even in difficult situations, you convey security and
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