Jr IT Support Analyst - Bakersfield, United States - Wm Bolthouse Farms Inc

Wm Bolthouse Farms Inc Bakersfield, United States

1 week ago

Description

Job Description

THE ROLE: Jr IT Support Analyst

This position will report to the: Technical Support Supervisor
Travel Requirement: None
Location: Bakersfield, CA
FLSA Status: Non-Exempt
Shift: M-F, 10pm-7pm
Employment Category: Full Time - Regular
Pay Range: $22-$24

STRONG HISTORY. EXCITING FUTURE.

Bolthouse Farms is recognized as a leader in growing, manufacturing, and distributing high quality, nutrient dense branded products. Employing more than 2,200 people and headquartered in Bakersfield, California's fertile San Joaquin Valley, Bolthouse Farms is one of the largest carrot growers and distributors in the U.S. and manufactures the No. 1 premium refrigerated branded beverage in U.S. retail. Bolthouse Farms is made up of farm and food fanatics who work every day to serve Our Land, Our People, and All People. In 2022 Bolthouse Farms acquired 2022 is Evolution Fresh the #1 juice brand in Natural Channel and the fastest growing cold press juice in US Food. Visit or to learn more.

WHAT YOU'LL BE RESPONSIBLE FOR IN THIS ROLE

The Jr IT Support Analyst works various shifts supporting multiple locations across the United States, Canada, and Japan. The users supported utilize a wide range of technologies that include but are not limited to Microsoft Office, Windows 10 clients, Servers, RDP RF and Mobile Devices as well as Network Attached Printers and peripherals. The Help Desk Analyst works independently, being responsible for first call application issue troubleshooting and resolution, issue prioritization and escalation, knowledge transfer, proactive communication with end users and support teams.

JOB DUTIES:

Communicate with end-users both verbally (phone) and in written format (e-mail) to both gather information and provide updates on completed work.
Provide users with technical support, responding to their needs and questions, resolving various issues.
Respond to technical emergencies and prioritize/escalate support calls while meeting strict SLA guidelines with our end-users.
Problem troubleshooting, isolation, diagnosis, and resolution for all desktop, some server, ERP application and network related issues.
Perform Anti-virus and end client vulnerability remediation.
Install, upgrade, and configure network printing and software tools.
Create AD user security accounts, Exchange email accounts, and ERP application accounts.
Meet or exceed Service Level Agreement expectations.
Provide tier one technical LAN support, escalate with detailed findings to tier 2
Provide Operational Support for Windows 2016+ Servers and Backup Exec
Plan, prepare and update technical documentation
Maintain knowledge of the latest technologies

WHAT WE'RE LOOKING FOR

Minimum Qualifications:

High School Diploma
2+ Years' experience working in IT Service Desk/Help Desk, or Desktop Support in a fast-paced, high tech environment with demonstrable technical skills
Highspeed internet connection (Download speeds 50Mbps or higher)

Additional Required Qualifications:

Knowledge and use of Web conferencing software.
Knowledge of Anti-Virus product support (virus and spy-ware cleaning)
Knowledge of Microsoft Windows 7 & 10 and current versions
Knowledge of MS-Office Suite 2010/2013/2016/O365 and current versions
Working knowledge of VPN connections and Citrix environment
Outlook/Exchange and other application account creation
Active Directory user creation and termination process
Ability to work with PC Hardware (Desktop/Laptop/Printers, Imaging, Troubleshooting & Diagnostics)
Learn and adapt to new technologies quickly
Excellent customer service skills with appropriate mix of empathy and assertiveness
Excellent communication skills (written and verbal language)
Advanced documentation skills (i.e. ability to clearly and concisely enter detailed information into ticketing application and create Knowledge base articles)
Analysis & Decision-making skills (ability to make sound independent judgments, e.g. when to escalate issues or how to address issues not seen before)
Team Player (experienced working as part of a Customer Support/Help Desk Team)
Proven analytical and hardware/software troubleshooting abilities
Strong organizational and follow-through skills
Strong work ethic and Initiative ("go-getter")
Must be able to work independently with little to no supervision

Preferred Qualifications:

Associates or Bachelors in an IT related field
Competency certifications are a plus (CompTIA, Microsoft, VMWare, etc)
Proficient in Ivanti Service Manager or 3-5 years' experience in other ITSM tools
Experience with Cell/Smartphone support (iPhone, Android) a plus
Experience with Symantec Backup Exec knowledge
Experience with ESET tools and functions
Experience with Kronos, Oracle, JDEdwards, Business Objects or WMS software

Physical Demands:

Occasionally will be lifting up-to 20 pounds
Must be able to sit for an extended period during work hours

WHAT WE OFFER

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families.

Medical
Dental
Vision
Group Life and AD&D
Voluntary Life and AD&D
Group Short-Term Disability
Group Long-Term Disability
Flexible Spending Accounts
Employee Assistance Program
401(k)
Paid Time Off

EQUAL EMPLOYMENT OPPORTUNITY
We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

REASONABLE ACCOMMODATIONS
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Bolthouse Farms and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: for additional support and guidance.

RECRUITMENT AGENCIES:
Bolthouse Farms does not accept unsolicited agency resumes. Bolthouse Farms is not responsible for any fees related to unsolicited resumes.

1st shift (10pm-7pm) Monday-Friday

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Jr IT Support Analyst - Bakersfield, United States - Wm Bolthouse Farms Inc

Description

Job Description