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    Reservation Clerk - Baltimore, United States - Maryland Department of Transportation

    Maryland Department of Transportation
    Maryland Department of Transportation Baltimore, United States

    3 weeks ago

    Default job background
    Description
    Reservation Clerk (TE)

    Salary

    $ $29.56 Hourly

    Location

    Baltimore City

    Job Type

    Temporary

    Job Number

    8138-mta-4.22-wj

    Department

    Maryland Transit Administration

    Opening Date

    07/26/2022


    • Description
    • Benefits
    • Questions
    Description

    Maryland Department of Transportation MARYLAND TRANSIT ADMINISTRATION

    Reservation Clerk (TE) Temporary (8138)

    application are accepted online only


    Bilingual applicants are encouraged to apply

    The Maryland Department of Transportation Maryland Transit Administration (MDOT/MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day.

    The
    MTAis one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the
    MTAteam.

    This recruitment is open to all qualified applicants. The resulting list of qualified candidates will be used to staff current and future vacancies.

    The Maryland Department of Transportation's Maryland Transit Administration (MDOT MTA) is recruiting for Reservation Clerks(Temporary).

    MDOT
    MTAis seeking career- oriented individuals who are reliable; professional; organized; patient; empathetic and who will demonstrate consistently excellent telephone customer service skills to work as Reservation Clerks in its computerized Mobility Call Center.

    The Call Center is a modern facility with a business professional dress code located just off the interstate and is also easily accessed through the MDOT
    MTAMetro and MDOT
    MTABus Systems.

    The Mobility Reservation Clerk will speak with customers by telephone and will schedule transportation services to individuals covered under the ADA (Americans with Disabilities Act) who have a permanent or temporary disability.

    The Clerk will answer inquires in a professional, timely and accurate manner while entering data into a specialized computer application system at the same time.

    Must be able to work in a fast-paced structured professional environment and be able to research and resolve customer concerns.

    This position is located in Baltimore City, Md

    Qualifications

    Education:
    Possession of a high school diploma or an equivalency (GED) certificate.

    Experience:

    Three (3) years of experience in a customer service telephone position providing a service to customers while demonstrating the ability to simultaneously answer telephones, resolve customer concerns and make related data entry functions on a computerized system in a call center environment.

    Experience working with individuals with disabilities or a special needs population is preferred. Knowledge of the Baltimore Metropolitan area is required.

    Applicants will be required to successfully demonstrate speed and accuracy in their data entry skills by passing an examination administered on a computer.


    SUBSTITUTION INFORMATION
    Candidates may substitute U.S.

    Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience.


    If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position.


    NOTE:

    Applicants must be able to work various shifts: (daytime, evenings, weekends and holiday shifts) as determined by the needs of the Mobility Department.

    This is a temporary assignment for at least 6 months with the possibility of extention.


    ENVIRONMENTAL CONDITIONS


    The Mobility Reservation Clerk is an essential personnel position designated by the
    MTAto be critical in maintaining the operation of the Mobility Call Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled.

    This job requires sitting for long periods of time.

    Licenses & Certifications

    N/A

    Additional Information


    TO APPLY
    You must complete an
    MTAapplication (Form MJ-45) online to be considered for this recruitment. Resumes may not be substituted.

    Since the examination for this recruitment may be an evaluation and rating of the information you provide on your application, it is essential that the application is filled out completely and accurately, listing all relevant experience and addressing the specific requirements shown above.

    Please include all relevant experience on your application.

    This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

    Incomplete applications will not be considered.

    Applications must be completed and submitted online by registering at

    Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as: World Education

    Services:
    International Credential Evaluation (WES),


    MTA

    Does Not Discriminate Based On:

    Age, Ancestry, Color, Creed, Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex, or Sexual Orientation.

    Reasonable accommodations for persons with disabilities will be provided as requested.


    The Maryland Department of Transportation is not sponsoring new employees in application of the H-1B Visa at this time due to budgetary constraints.

    All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986.

    Federal regulations prohibit H1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

    TTY call 711

    TTY Users May Also Call Their Telecommunications Relay Service

    The
    MTAis an Equal Opportunity Employer

    Issued Date:7/26/22


    You should contact the
    MTABenefits Office at for assistance in the determining your personal health plan enrollment options or if you have questions concerning your eligibility.

    01

    1. This is a full time temporary position for 6 months, with possibility of extending. Are you willing to except this temporary position?


    • Yes
    • No
    02

    If a full-time position is available, would you be interested?


    • Yes
    • No
    03

    If a Part-time position is available, would you be interested?


    • Yes
    • No
    Required Question

    Agency

    Maryland Department of Transportation

    Address

    See Job Posting for Specific Address to Mail an Application , Maryland,

    Phone

    See Job Posting

    Website

    Apply

    Please verify your email address Verify Email
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