Front Desk Agent Welcome Enthusiast - Baltimore, United States - Canopy Hilton Harbor Point

Description

Canopy by Hilton Baltimore | Harbor Point Hotel

is looking for bright talent to model Hilton's vision: "To fill the earth with the light and warmth of hospitality.

"

FRONT DESK AGENT | WELCOME ENTHUSIAST (PART TIME)


Position Summary:

Front desk clerks assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.


Essential Functions:

• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests.
• Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify and cancel guestroom reservations.
• Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain cleanliness of the Front Office area.

Additional Responsibilities:

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities:

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fastpaced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Canopy by Hilton Baltimore | Harbor Point Hotel
1215 Wills St. Baltimore, MD 21231

Canopy by Hilton Baltimore | Harbor Point Website