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Queue Coordinator
2 weeks ago
Stratum Networks Fort Meade, United States**Stratum Networks** **is a rapidly growing information assurance and cybersecurity solutions** · **company that provides high-end network and security consulting to Department of Defense and** **Intelligence Community clients. We are looking for a talented and passionate Level 0 ...
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Warehouse/work Order Support Technician
2 weeks ago
The Building People Fort Meade, United StatesAs a recognized leader in real estate and facilities services, **The Building People** provides innovative solutions that integrate technology, buildings, and people through strategic thought leadership and expertise. We enhance our customers' ability to build a culture that opti ...
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Administrative Specialist
3 weeks ago
MKS2 Technologies Fort Meade, United StatesMKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being ...
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Servicenow Developer
2 weeks ago
ServBeyond Solutions Fort Meade, United States**Security Clearance Required ** · ServBeyond Solutions' dedication to innovation, quality and customer satisfaction has allowed us to become a well-recognized leader in providing digital services for our Government customers. We seek an experienced Sr. ServiceNow Developer who c ...
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IT Specialist Level Ii
2 weeks ago
HII Fort Meade, United States**Date**:Apr 17, 2024 · **Location**: Fort Meade, MD, Maryland, United States · **Company**:HII's Mission Technologies division · Requisition Number: 18667 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI with Poly · Level of Ex ...
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IT Specialist Ii
3 weeks ago
HII Fort Meade, United States**Date**:May 8, 2024 · **Location**: Fort Meade, MD, Maryland, United States · **Company**:HII's Mission Technologies division · Requisition Number: 18966 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI with Poly · Level of Exp ...
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IT Specialist Level Ii
2 weeks ago
HII Fort Meade, United StatesRequisition Number: 18667 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI with Poly · Level of Experience: Mid · This opportunity resides with **Cyber & Electronic Warfare**, a business group within HII's Mission Technologies d ...
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Measurement and control engineer
3 weeks ago
Nexus Innovations Fort Meade, United StatesWe are currently seeking a Measurement and Control Technician (m/f/d) to join our team at Fort Meade. Your responsibilities will include operating and monitoring measurement and control systems in our corporate residential buildings, parking garages, and event venues. You will al ...
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Customer Support Specialist
1 week ago
CyberCore Technologies Fort Meade, United States**TS/SCI Clearance w/Polygraph Required** · Provide a high-level of customer service and support to ensure each customer feels they are getting the attention they need and the IT support for problem resolution. · Responsible for recording, categorizing, prioritizing, and respondi ...
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Help Desk Support Specialist
3 days ago
CACI Fort Meade, United StatesHelp Desk Support Specialist · Job Category: Information Technology · Time Type: Full time · Minimum Clearance Required to Start: TS/SCI with Polygraph · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Local · - * · CACI is seeking a Help Desk ...
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i270 Solutions Group Fort Meade, United States· • Primary responsibility is to provide first contact resolution for Tier 1 (Service Desk) and Tier 2 (Escalation) support via the telephone, email and chat. · • Provide a high-level of customer service and support to ensure each customer feels they are getting the attention t ...
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Systems Engineer with Security Clearance
3 weeks ago
Momentum Engineering Fort Meade, United StatesLinux System Administrator to support the Cybersecurity Intelligence Team (CIT) TTO which provides normalization of cyber security data and automation of cyber threat intelligence. This position is part of an operations support team responsible for dataflow implementation includi ...
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Gridiron IT Solutions Fort Meade, United StatesGridiron IT is seeking a Network Engineer L2 local to Ft. Meade/Columbia, MD. MUST HAVE ACTIVE TS/SCI FULL SCOPE POLY The job duties of the Network Engineer are as follows: Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing s ...
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Gridiron IT Solutions Fort Meade, United StatesGridiron IT is seeking a Network Engineer L1 local to Ft. Meade/Columbia, MD. MUST HAVE ACTIVE TS/SCI FULL SCOPE POLY The job duties of the Network Engineer are as follows: Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing s ...
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Systems Administrator
2 weeks ago
Base-2 Solutions, LLC Fort Meade, United StatesThe Systems Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. · Job Description Linux System administration: configure, maintain, ...
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Gridiron IT Solutions Fort Meade, United StatesGridiron IT is seeking a Network Engineer local to Ft. Meade/Columbia, MD. MUST HAVE ACTIVE TS/SCI FULL SCOPE POLY The job duties of the Network Engineer are as follows: Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing syst ...
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Systems Administrator
3 weeks ago
Base-2 Solutions, LLC Fort Meade, United StatesThe Systems Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. · Responsibilities:Provide support for implementation, troubleshoot ...
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DISANet Systems Monitoring Center
3 weeks ago
Leidos Fort Meade, United StatesR Description The Digital Modernization Sector of Leidos currently has an opening for a DISANet Systems Monitoring Center (DSMC) Mid-Shift Lead located at Ft. Meade, MD. **Mid Shift Lead schedule: Sunday- Thursday, 11:00pm-7:00am** PROGRAM SUMMARY: The Defense Enclave Services (D ...
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Gridiron IT Solutions Fort Meade, United StatesCLEARANCE REQUIREMENT: · •Must hold an active Secret clearance prior to start and be able to obtain and maintain a Top Secret clearance. (US Citizenship required) PRIMARY RESPONSIBILITIES · •Provide Tier III Microsoft Endpoint Configuration Management (MECM/SCCM) support and wi ...
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Systems Monitoring Specialist
2 weeks ago
Gridiron IT Fort Meade, United StatesGridIron IT is seeking a Systems Monitoring Specialist local to the Ft. Meade, MD area. · Security Clearance: Top Secret Clearance · PRIMARY RESPONSIBILITIES: · •Manage integration of the network system management tools. · •Network Management Systems monitoring and reporting. ...
Ticket Management - Fort Meade, United States - Carson Solutions
3 weeks ago
Description
**Ticket Management - Service Delivery Coordinator**
Fort Meade, MD
Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets
Verify tickets for correct routing and research and reroute incorrectly routed tickets
Update ticket status and provide work documentation on HD and SR tickets
Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out. Perform preliminary categorization of problems
Assign tickets to appropriate queues. Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team
Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation. Complete required ticket updates and work documentation.
Escalate problems or tickets to higher level management when required and/or necessary.
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Must meet contract level requirements for appropriate position. Must have 2 years of experience in customer service, technical helpdesk, office administration, or project management.
Must have excellent customer service and organizational skills. Must have good interpersonal skills and willingness to be a team player.
Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.
Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes.
Knowledge of or familiarity with the SupportIT database/application is highly desirable. WINTEL and/or UNIX system administrators looking to perform non-technical work are also desired.
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Immediate long term position hour shifts, 8pm-6am Wednesday thru Saturday; or 5 8-hour shifts, 10pm-6am Wednesday thru Sunday.)
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REQUIRES ACTIVE TS/SCI CLEARANCE WITH POLY
