Queue Coordinator - Fort Meade, United States - Stratum Networks

Stratum Networks

Verified Company

Fort Meade, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Stratum Networks
is a rapidly growing information assurance and cybersecurity solutions

company that provides high-end network and security consulting to Department of Defense and
Intelligence Community clients. We are looking for a talented and passionate Level 0 Ticket Coordinator who would support one of our clients located in the
Annapolis
Junction, MD area.

CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO
BE CONSIDERED FOR THE POSITION.

Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

The job duties are as follows:

Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
Monitoring dedicated queues to ensure SLAs are maintained.
Assigning the tickets which are out of scope to Service Desk/Other Teams
Ensuring associated tickets are related to the parent ticket and proper followup is performed once incident is resolved

Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload

Requirements:

Must have 1 year of experience in either a customer centric environment such as an office adminstrative role or within a communications/project management role.

Must be able to mult-task, communicate clearly and handle a high stress environment.

STRATUM NETWORKS OVERVIEW:

Stratum Networks is a rapidly growing information assurance and cybersecurity solutions

company with expert knowledge of implementing secure infrastructure, providing security

integration, development, assessment and training solutions. Our high-end network and security
consulting to Department of Defense and Intelligence Community clients create robust, secure
network infrastructure, policies, and procedures for local and global, terrestrial and satellite
Networks.

Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All
qualified applicants will receive consideration for employment without regard to race, color,
national origin, gender, religion, age, disability, veteran's status, or any other classification as **required by applicable law.