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    Senior Servicing Estimator - Queens, NY, United States - Tiffany & Co.

    Tiffany & Co.
    Tiffany & Co. Queens, NY, United States

    4 weeks ago

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    Description

    The Senior Servicing Estimator is an integral part of the after sales servicing experience and provides clients with estimates based on careful review of client owned merchandise submitted for repair.

    They collaborate with technicians, inventory control, vendor coordinators and material specialists to ensure we have accurate pricing, timing and the necessary components needed to complete the desired service.

    The Senior Servicing Estimator is a proficient Graduate Gemologist who will be responsible for using gemological expertise and equipment to examine and assess merchandise condition when needed.

    They will facilitate the most complex and high value estimates and therefore must adhere to all Tiffany & Co. policies and standard operating procedures while handling High Value merchandise.
    The Senior Servicing Estimator must always communicate in an effective client centric manner and be able to decipher and clearly share technical guidance and/or suggestions in basic terms to internal partners - this requires a high level of approachability and the ability to convey the proper tone when communicating (i.e., Ability to apply critical thinking skills to make sound decisions related to how service pricing strategy ties in with retail pricing to provide the best recommendations is a vital skill for this role.

    The Senior, Servicing Estimator is responsible for being a liaison when it comes to collaborating with Repair Services to efficiently provide estimated pricing and timing for repair orders.

    This role will be responsible for research on product, accuracy of the parts required, parts availability, and partnership with other departments.

    The Senior Servicing Estimator is also responsible for creating orders received direct from clients and submitting for estimates if applicable.

    Perform detailed inspections of incoming Client Owned Merchandise (COM) and capture pertinent information related to the condition of the item and services needed.

    Provide accurate solutions that take into account the various aspects of the client experience such as turn time with ample supporting details for complex/detailed estimates
    Manage individual work with close attention to detail to ensure orders are created and processed with high quality and within expected turn times
    Support the pre QA and gemological review of high value merchandise
    Proactively work with management with any repair service issues and/or client escalations
    Communicate workflow effectively through updating memos and following up on orders, including those awaiting parts
    Actively monitor estimator notes and include any items that are retired to support pricing consistency
    Identify opportunities for process improvement and collaborate accordingly with responsible parties
    Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed
    Proficiency with Microsoft Excel, Word and Outlook
    Strong English language verbal and written communication skills
    Ability to shift tasks to meet daily business needs
    Flexible work schedule and ability to work overtime as needed, including possible weekends
    Customer service orientation
    Experience working in an operations, technical, or luxury retail environment
    Completion of Graduate Gemology degree
    Knowledge in AS400, MIPS, POS, Compass or Salesforce
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