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Beverly Hills

    Sales Assistant, Part Time - Beverly Hills, United States - Ralph Lauren

    Ralph Lauren
    Ralph Lauren Beverly Hills, United States

    3 weeks ago

    Default job background
    Part time
    Description

    Position Overview

    The Part-Time Sales Assistant plays a critical role assisting the Executive Sales Professional by engaging with clients and sales processes to deliver a seamless and memorable shopping experience to our customers. In addition, the Part-Time Sales Assistant provides efficient and effective support to the designated Executive Sales Professional.

    Essential Duties & Responsibilities

  • Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges.
  • Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly completed.
  • Supports in-store client service, hospitality and thoughtful, personalized curated experiences in partnership with store leadership.
  • Facilitates product needs from other stores to support in-store appointments or consignments for the assigned Sales Professional.
  • Supports personalized outreach to clients that are lapsed and beyond lapsed to re-engage them with Sales Professional and the brand.
  • Supports product pulls, fitting room setup & recovery, floor presentation standards and seamless selling floor operations by embodying a "one team focused on the customer" mindset.
  • Establishes processes and best practices for organizing client engagement and follow up for the Executive Sales Professional around key product arrivals, selling & brand events, promotional periods, marketing activations and important client lifestyle events & milestones.
  • Actively participate in brand and product knowledge training, selling and service training, and client engagement coaching to bolster productivity and results for the Executive Sales Professional.
  • Ensures all client information is captured in the concierge app.
  • Handles sensitive and confidential with upmost discretion and adheres to company policies and ethical standards as outlined in the employee handbook.

    • Experience, Skills & Knowledge

  • Past retail selling experience preferred.
  • Interest in and appreciation for luxury and best-in-class service
  • Strong communication and interpersonal skills
  • Proactive thinker who takes initiative.
  • Excellent interpersonal skills with the ability to build and maintain strong working relationships.
  • Computer skills: Word, Excel, PowerPoint, Outlook, SharePoint
    • Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.
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