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    Remote Support Services Analyst - Charlotte, United States - Brandstetter Carroll Inc

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    Description

    We're looking for a professional and customer-focused Remote Support Services Analyst to join our team and provide great technical support to our clients while enjoying the freedom and flexibility of remote work.

    As a Remote Support Services Analyst, you will play an important part in ensuring that our clients receive excellent technical support. You will debug, diagnose, and resolve technical issues while delivering exceptional customer service and contributing to our support team's overall success.

    Responsibilities:

    Provide remote technical assistance to clients via phone, email, and chat.

    Diagnose and fix hardware, software, and network problems.

    Assist with the installation, configuration, and maintenance of client systems.

    Our ticketing system allows you to document and track concerns.

    Collaborate with other support team members to tackle complex problems.

    Clients will receive training and guidance on system usage and best practices.

    Contribute to creating and maintaining knowledge base articles.

    Requirements:

    Minimum of 1 year of experience in technical assistance or a closely related sector.

    Proven experience in a technical support position, preferably remotely.

    Strong understanding of hardware, software, and networking.

    Excellent problem-solving and analytical abilities.

    Excellent communication and customer service abilities.

    Ability to work independently and efficiently.

    Experience with remote support tools and ticketing systems.

    Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are beneficial.

    Benefits:

    Comprehensive Health Benefits: Availability of a strong health insurance program that covers dental, vision, and medical care.

    Professional development: Possibilities for ongoing education and improvement, such as conference attendance, certificates, and training courses.

    Kindly Paid Time Off: Benefit from our extensive PTO program, which includes sick days, holidays, and vacation time.

    Retirement Plan: Make future plans with our matching 401(k) program.

    Join a team that places a high importance on cooperation, creativity, and support among team members.

    Advanced Technology: Use state-of-the-art equipment and software to provide first-rate support.

    Important Notice: Only people who are citizens or permanent residents of the United States are eligible to apply.



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