Candice 馃悵 Galek

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The Customer Is Always Right (Even When Your Return Policy is Wrong)


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I'm a consumer at heart. I buy groceries, clothing, tech accessories, and anything else sparkly that catches my eye. Whether you realize it or not, every one of these purchases comes along with a return policy of some sort. They can be wordy and difficult, or simple and straightforward.

Some businesses do not even have an official return policy. Take retailer Nordstrom for example: They take each return on a case-by-case basis, with satisfying the customer as their primary concern.

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