Escalation manager jobs in United States

The Escalation Manager will identify accounts at risk of loss or negative brand awareness, create a reportable structure for managing escalation information, · and facilitate stakeholder meetings on current red accounts. · Own and manage a portfolio of Hypercare accounts as the p ...

You will have strong direct customer-facing support experience in a high-volume environment. · ...

The Escalation Manager is a high-impact individual contributor role responsible for leading the end-to-end response to high-severity business-critical incidents across Forcepoint's global environments. · The role also identifies patterns to prevent recurrence continuously strengt ...

CharterUP is seeking an Escalations Manager to oversee a team of escalations and complaints specialists, manage their performance, and ensure the timely resolution of complex and high priority customer issues. · Manage a team of escalations and complaints specialists · ...

Work for a company where you make a difference in people's lives every day · At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place Let us help you discover a new passion for do ...

The Escalation Manager leads the charge on resolving major customer issues, · coordinating with support, engineering, and other teams to create clear action plans · and keep communication on track. You own customer satisfaction throughout the process—tracking progress, · preventi ...

We're looking for a Hypercare Analyst to manage high-priority customer escalations, protect brand reputation, and drive issue resolution across technical and business teams. · ...

+ Escalations Manager based on the West Coast to join our Global Support Organization. · This role is critical in ensuring customer satisfaction by managing and resolving complex technical issues escalated from our customers or internal stakeholders. · + We are seeking an experi ...

The Platform Innovation team drives strategy, support and scaling for one of the most exciting and fast-growing projects within our restaurant platform business. · You will report to the Associate Manager of Support and serve as a frontline leader within our broader Restaurant Pl ...

The Escalations Manager specializes in escalation and resolution, playing a pivotal role in addressing and resolving complex customer issues that escalate beyond the first level of support. · ...

Job Details · Description · Work for a company where you make a difference in people's lives every day · At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place Let us help you d ...

The Escalation Manager serves as the primary interface between customers and internal response teams during high-impact incidents. · Serve as primary point of contact for customers. · Deliver clear updates tailored to customer audiences. · Manage customer expectations around time ...

The Escalation Manager leads the charge on resolving major customer issues, coordinating with support, engineering, and other teams to create clear action plans and keep communication on track. · ...

The Escalation Manager will be responsible for identifying accounts at risk of loss or negative brand awareness, creating a reportable structure for managing and sharing escalation information, monitoring daily escalated account volumes, facilitating stakeholder meetings on curre ...

You have strong direct customer-facing support experience in a high-volume environment. · You've supported customers in a high-stakes, high-complexity environment where issues are messy and outcomes matter (e.g., operational downtime, financial impact, time-sensitive workflows. · ...

Job Details · Description · Work for a company where you make a difference in people's lives every day · At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you've come to the right place Let us help you d ...

Quantum Corporation leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or ...

+Job summary · Wells Fargo is seeking an Escalation Associate Manager to lead a team of Escalation Representatives in our Unsecured Lending Operations (ULO) - covering Consumer Credit Card Customer Support Services that include Small Business, Retail, Personal Lines and Loan. · + ...

The Support Escalation Manager acts as a primary contact to understand issues and improve the experiences of account-aligned customers with minimal guidance. · ...

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, · The role · This team helps to ensure cross-functional ...