PC Technician - Jersey City, United States - Hudson County Community College

Hudson County Community College Jersey City, United States

2 weeks ago

Description

For COVID-related Information and Vaccination Requirements, please view the Return to Campus Task Force page.

Maximum 24 hours/week; includes weekends

College Overview

Hudson County Community College (HCCC) is an award-winning, comprehensive urban college serving one of the most historic and ethnically diverse areas of the United States.

HCCC students were born in 119 countries and speak 29 different languages.

The diversity and the multitude of our community's cultures, life experiences, skills and aspirations, are the very values and traits that empower us to be productive and caring members of our society.

HCCC embodies an unwavering commitment to student success and an intentional focus on diversity, equity, and inclusion.

In 2019, the President's Advisory Council on Diversity, Equity and Inclusion (PACDEI) was instituted to develop new levels of understanding and access and advance the College's commitment to transparency and inclusion.

We are proud of the differences we share, which are the foundation for the life changing and transformational education we offer and the social mobility we provide to the communities we serve.

HCCC has three campuses located just minutes from Manhattan: the Journal Square campus in Jersey City and North Hudson Campus in Union City are adjacent to vital transportation hubs; the Secaucus campus has abundant parking.

Fully accredited by the Middle States Commission on Higher Education, the College offers courses and classes in a wide variety of disciplines to the people and businesses of Hudson County, one of the most ethnically diverse areas of the United States.

The College was recognized with the 2012 Association of Community College Trustees (ACCT) Northeast Regional Equity Award, was one of just five finalists in the U.S.

for the American Association of Community Colleges' (AACC) Student Success Award, and was presented with the New Jersey Business and Industry Association's Good Neighbor Awards in 2009 for the Culinary Conference Center, in 2012 for the North Hudson Campus, and in 2015 for the award-winning Gabert Library.

In 2016 the Gabert Library was one of three academic libraries in the United States to receive the Excellence in Academic Libraries Award from the Association of College and Research Libraries (ACRL), and in 2019 the Tutoring Center received the Frank L.

Christ Outstanding Learning Center Award for Two-Year Institutions.

In 2019, the College joined Achieving the Dream as part of its expanding effort toward continuous improvement in student success.

HCCC has partnerships with every major four-year college and university in the greater New Jersey-New York area and beyond, accommodating seamless transfer of credits for further undergraduate and graduate education.

Hudson County Community College is proud of its culture of care and invites applications from those wishing to join a community dedicated to promoting student success in all its forms.

Department/Division Introduction

The ITS department is currently searching for Part-Time Personal Computing Technicians for the Jersey City Campus.

Reporting to the Helpdesk Manager, the PC Technician will be responsible for supporting the use of computer hardware, software, and related peripherals at the College and plan for their enhanced use.

Troubleshooting computer problems; identifying, evaluating and selecting the hardware and software needed to provide solutions; providing telephone, face-to-face, email and online support to personal computer users; installing appropriate software and hardware; connecting computers and peripherals to the campus network and providing first-level network troubleshooting.

The Part-Time PC Technicians will provide technical support for specialized/departmental software programs utilized by various College departments; e.g., Library system.

Will ensure computer systems are safe from illegal intrusions, viruses, data theft, fraud, and other forms of tampering by following security policy, proactively installing virus protection software etc.; completely and accurately documents work orders received based on priority and severity of request.

Technicians maintain request log and, upon problem resolution, update user requests, work completed, and outcome; staying current with uses of information technology and will perform other related duties as assigned.

Required/Minimum Qualifications

Maximum 24 hours/week, includes weekends (Saturday and Sunday).

Minimum of a High School diploma with a minimum of three years of related technical work experience required; Associate degree with two years of related technical experience preferred.

Technical certification also preferred. Experience with local area networks and servers including installation and troubleshooting is required.

Good verbal and written communications skills, demonstrable customer service skills, and proven success working in a collaborative setting are essentials.

Must also have experience with Intel processor-based personal computer use and support; Microsoft Windows and Office; and a wide range of applications software.

Proficiency with various computer software programs and the use of Ellucian-Colleague or similar higher education platform.

Demonstrated ability to interact with a culturally diverse population and to effectively and respectfully function and communicate within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.

Applications

For full consideration please send resume, cover letter, salary expectations, and a list of three professional references to Kenneth Melewski,

Fax:

As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.
HCCC is an equal opportunity and affirmative action employer. We are committed to ensuring a diverse and inclusive learning and working environment.

Decisions on employment are made on the basis of the qualifications of an individual for the particular position being filled.

Women, veterans and minorities are encouraged to apply.

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