Desktop Technician - Jersey City, United States - TekwissenGroup

TekwissenGroup
TekwissenGroup
Verified Company
Jersey City, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Day to Day Work:


  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and lowend servers at customer sites, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and reimaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities

  • Provides support for software, hardware and networking support for desktops, laptops and servers
  • Provides maintenance and support on legacy products Supports Core, server products
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Provides followup on problems or escalation
  • Maintains a high degree of professionalism in actions, demeanor and dress
  • Insures customer satisfaction throughout the service delivery transaction
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

TECHNICAL SKILLS
Must Have

  • Desktop/Laptop Repair
  • Laptop/ Desktop server experience

Nice To Have

  • Customer Facing Service, Windows 10/11 skills, MAC skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Types:
Full-time, Contract


Pay:
$ $25.00 per hour


Application Question(s):

  • How many years of experience do you have with working with server hardware break/fix?
  • How many years of Field Experience do you have?
  • Do you have your A certification?

Ability to Relocate:

  • Jersey City, NJ 07311: Relocate before starting work (required)

Work Location:
In person
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