- Perform installations, training, technical support, preventive maintenance, troubleshooting and repairs, hardware and software upgrades of preclinical imaging equipment
- Manage customer expectations by performing site visits, communicating work performed, and providing a follow-up plan if needed.
- Deliver system training at customer sites and communicate with the sales and applications team to plan post install support.
- Actively maintain customer information, log cases and service visits in SalesForce
- Travel up to 50% of the time
- Perform other duties as required.
- B.S. in Electrical Engineering, Electronics, Biotech, Physics, Molecular, Biology, or Chemistry discipline.
- Minimum 3 years' recent work experience as a Field Service Engineer performing installations, maintenance services of analytical instruments, such as diagnosing, troubleshooting, and repair of complex mechanical, electromechanical and/or electronic equipment involving tools and testing equipment, mechanical devices and computers (hardware, software, networking).
- Active working technical knowledge of analytical instruments, scientific hardware and software, electronics, high voltage circuitry/circuits, molecular imaging, laser technology
- Experience with Hospital and/ or Pharma networks and troubleshooting desirable.
- A Customer Service Professional with excellent client care focus: quickly and reliably responds to inquiries, communicates and readily interacts with Scientists in the fields of Molecular Imaging, Biochemistry, Chemistry, Physics, or Microbiology.
- Excellent verbal, written, MS Office, computer, technical data, interpersonal and customer care communication and presentation skills, with ability to address complex technical issues in an easy to understand manner.
- Strong working knowledge of or similar CRM.
- Analytical mindset with strong drive to partner with customers and colleagues to constructively address and resolve open issues, follow through, and ensure reliable service delivery.
- Excellent time management and organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines within an entrepreneurial and customer-focused work environment.
- Ability to satisfactorily complete position training requirements.
- Attend and actively participate in quarterly scientific technical training programs.
- Ability to lift up to 75 lbs., transport equipment and tools in excess of 300 lbs.
- This position requires lifting heavy objects and maneuvering large bulky items (examples: tools, mechanical pumps, rigging equipment, power supplies, field mapper).
- This position requires reasonable dexterity to perform manual functions in confined spaces.
- Proven ability to follow safety standards, practices, and codes.
- Valid Driver License in good standing, issued by resident state required.
- U.S. Citizenship or U.S. Permanent Resident status required.
- Maintain a valid passport with flexibility for domestic and international travel.
- May be required to pass security clearance investigation.
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Field Service Engineer - Houston, United States - Bruker
Description
Field Service Engineer - Spectral Instruments Imaging
Job Locations
US-AZ | US-NV | US-TX
ID
# of Openings
1
Job Function
Engineering
Overview
As one of the world's leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We've been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 8,500 employees are working on this permanent challenge, at over 90 locations on all continents.
Responsibilities
Fueled by a talented technical workforce, Spectral Instruments Imaging provides preclinical instrumentation and seeks a highly skilled, motivated Field Service Engineer to join our growing team.
- Serve as the first point of customer contact to document interactions, triage, and communicate to the Heads of Service and Applications Scientists for assistance.
Qualifications
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
Bruker Corporation offers a comprehensive and competitive benefits package including medical, dental, 401(k), paid vacation, holidays, and tuition assistance (as applicable).
Bruker is a federal contractor and subject to Executive Order Under Executive Order 14042, all employees must be fully vaccinated against COVID-19 (with limited exceptions for those employees who are unable to be vaccinated due to a medical condition or a sincerely held religious belief). You will need to provide proof of vaccination by submitting a copy of your CDC COVID-19 Vaccination Record Card to Bruker, or obtain a religious or medical exemption, as a condition of employment.
Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
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