SR IT Technician with Security Clearance - San Francisco, United States - Apex Systems

Apex Systems San Francisco, United States

5 days ago

Permanent Technology / Internet

Description

Location:
Dahlgren, VA

Estimated Duration:
The client approximates that this project may last up to 12+ months. However, there is no guarantee of employment for any length of time.

Pay Rate Range:
$26-32/hr + $4.57 SCA

Fringe Benefit Rate Project Description:
Works with government personnel and others, leads other contractors to complete IT tasks and projects as necessary.

Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.

Day to Day Responsibilities/typical day look like:
Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software
Analyze and assess customer service requests and provide prompt technical solutions
Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products
Prepare progress/status reports and submit to team leads as required
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner
Identify and document areas for process improvements
Contact and effectively communicate with users by telephone, electronic communications, or in person
Prepare equipment for reuse or surplus of property actions
Provide technical support for customers assigned to remote locations as required
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations
Performs IT support duties and related problem solving using desktop IT skills, demonstrating IT desktop experience, good judgement, and initiative Requirements: 5+ years of relevant experience (Tier 2 Desktop Support, Helpdesk, Break fix Support, etc.)
Active DOD Issued Secret Security Clearance
CompTIA Security + Certification
Ability to come on site 5 days a week

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