Field Service Engineer - Hartford, United States - Philips International

Philips International Hartford, United States

4 weeks ago

Description

Field Service Engineer - CT (Remote/Travel: Indianapolis, IN) page is loaded

Field Service Engineer - CT (Remote/Travel: Indianapolis, IN)

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locations

Indianapolis

United States of America - Remote Based

time type

Full time

posted on

Posted 3 Days Ago

job requisition id

521932

Job Title Field Service Engineer - CT (Remote/Travel: Indianapolis, IN) Job Description

Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

For this position, you must reside in

or

within commuting distance to Indianapolis, IN

.

Your role:

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs.

Understand the customer's business and competitive environment; generate service revenue.
Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).

Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

Adhere to established training, quality, and safety requirements.

Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.

Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

You've acquired 2+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 4+ years' in electromechanical industries.

CT experience and OEM training highly preferred.

Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.

You have an Associate Degree in electronics or related field, or equivalent combination of education and experience;

BSEE/BSEET/BSME/BSMET

preferred.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service

position.

You must be able to:
Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

About Philips
We are a health technology company.

We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Do the work of your life to help improve the lives of others.
Learn more about our business .
Discover our rich and exciting history.
Learn more about our purpose.
Read more about our employee benefits .

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.

You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
Philips Transparency Details
This is an hourly pay position with overtime eligibility.

The level of position, which affects the hourly rate, may vary based on

multiple factors including:
job-related knowledge/skills, experience, and business needs.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered.

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, and much more.

Details about our benefits can be found

here

. Please note that union specific benefits may vary.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
#LI-PH1
#ServiceD
#LI-Remote
Philips is an

Equal Employment and Opportunity

Employer/Disabled/Veteran

and maintains a drug-free workplace.
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For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.

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We're committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected. Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender,

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Field Service Engineer - Hartford, United States - Philips International

Description

Service Engineer