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    Field Services Engineer - Hartford, United States - Milestone Inc

    Milestone Inc
    Milestone Inc Hartford, United States

    1 week ago

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    Description

    Field Service Engineer:
    Northeast (Remote)

    Ideal location for the candidate will be between Shelton, CT and Boston, MA


    About Milestone:
    Milestone is an international company with innovative solutions for performing sample preparation used laboratories around the world. Milestone has a twenty plus year history of success that has been built on a sustainable organic growth strategy. By offering integrated solutions to clients that enable faster, safer, easier and more cost-effective processes for their businesses.

    With over 50 patents and 25,000 systems globally Milestone is a market leader committed to providing the scientific and industrial communities with the highest quality instrumentation.


    Who we are looking for:
    We are looking for someone to join our team as a Field Service Engineer.

    We are looking for a motivated individual to support clients in our Northeast Region (CT, RI, MA, NY, VT, NH & ME) with quality customer service and support.

    You will be responsible for providing technical and service support across all our product lines. During on-site visits you will help maintain client loyalty through education with Take-15 and driving milesCARE referrals.
    The ideal candidate will be someone who can take direction and then work independently. You must be comfortable in a client facing role and with extensive overnight travel. You will be responsible for 4 client visits on average per week within your region. From time to time you may be asked to assist our client base within another region as needed.

    What you can expect in the Field Service Engineer role at Milestone:
    Excellent time management and communication skills are needed
    Responsible for scheduling client visits in a timely manner
    Complete work orders in an efficient travel plan
    Demonstrated ability in accurate reporting of services provided and timely processing of all paperwork
    Provide field support through installation, major maintenance, and preventative maintenance
    Average 16 work orders per month for your region
    Maintain cost efficiencies within Milestone Travel policy
    Drive milesCARE program referrals
    Previous experience performing IQ/OQ certifications is preferred
    Enhance post-sales support by identifying additional accessories/consumables and instrument opportunities, building strong customer relationships, developing references/user profiles
    Maintain client loyalty
    Develop strong engineering knowledge for all products spanning both Analytical and Terpene Processing Divisions
    Ability to act as subject matter expert on various sample preparation devices with the knowledge and understanding of all service processes and systems

    Basic skills we prefer you to have:
    Degree in Electromechanical Engineering or Science preferred areas or related work experience (Chemistry degree is a plus)
    years of successful field service experience in laboratory equipment or supplies, capital equipment sales, or related field work
    to travel extensively overnight (up to 4 clients per week)
    a strong mechanical/electrical aptitude
    technical and competitive information in a clear, concise manner
    expertise or aptitude for inorganic and organic chemistry applications
    with sample preparation or metals analysis
    strong awareness of market conditions regarding products, product updates, service offerings and new technologies through available resources
    oral and written communication skills

    skills:
    Microsoft Office proficient, experience with Salesforce a plus


    Milestone will offer you:
    benefit package (medical, dental, vision)
    will cover 70% of your medical premium and 60% of any spouse/dependents
    will provide STD, LTD, and Basic Life Insurance coverage at no cost to you
    can contribute to the 401k after 90 days of service
    will contribute 3% of your salary after 1 year of service
    will support ongoing training and development of your skills

    #J-18808-Ljbffr
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