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Annapolis Junction

    Jr. Operations Support Center - Annapolis Junction, United States - ManTech

    ManTech
    ManTech Annapolis Junction, United States

    3 weeks ago

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    Paid Work
    Description

    Secure our Nation, Ignite your Future

    Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.

    Currently, ManTech is seeking a motivated, career and customer-oriented Jr. Operations Support Center (OSC) Shift Operator to join our team in Annapolis Junction, MD.

    Responsibilities include, but are not limited to:

    • Performs activities related to monitoring, detection, correction, escalation and reporting. Will routinely perform activities associated with IT customer support.
    • Manually upload and process critical data files directly related to the ability of the organization to provide vetting services to TSA customer organizations
    • Assist with Creating, analyzing and transmitting critical reports providing time sensitive updates to TSA customer organizations on potential terrorist activity.
    • Assist with the escalation of bridge/conference calls for complex maintenance activities and critical outages
    • Provide support on mission critical systems during maintenance activities and outages
    • Proactively monitor the health of the systems and data flows using commercial and proprietary monitoring tools
    • Triage phone and email call communication using the ability to understand and respond to customer requirements
    • Create, analyze, route, update and close incident and service request tickets
    • Verify system application execution to ensure mission critical applications are operating as expected
    • Conduct initial troubleshooting of IT and non-IT related issues identified thru monitoring tools and system checks
    • Perform Access Management roles, including processing User Access Requests for all systems, account creations, unlocking accounts and/or resetting passwords
    • Perform onsite facilities checks verifying the integrity of the mission systems
    • Create, consolidate and post daily shift logs

    Basic Qualifications:

    • Must be able to work ALL shifts.
    • 12-hour shifts. 36 hours one week. 44 hours the next week. Day shifts and night shifts. Rotate shifts approximately every 6 months. The Operations Support Center is open 24/7/365.
    • An Associates degree or equivalent experience working in an IT environment is required
    • Strong attention to detail and organizational skills
    • Proficiency with Microsoft Office applications
    • Ability to apply critical thinking, analysis and problem-solving skills in order to make mission impacting decisions on reported issues
    • Ability to communicate and coordinate requirements with various customers and stakeholders on a variety of issues
    • Ability to assist with maintaining documentation reflecting the current operational environment
    • Act as a team player with strong interpersonal skills
    • Demonstrate strong oral and written communication skills
    • Ability to perform at a high level in a mission critical and dynamic work environment

    Preferred Qualifications:

    • Prior experience in IT Service Desk environment
    • Knowledge of Remedy, especially Incident Management module
    • Strong technical knowledge in troubleshooting procedures
    • Prior knowledge with system monitoring tools, especially Solar Winds and Tivoli
    • Active DOD Secret clearance

    Certification Requirements:

    • N/A

    Security Clearance Requirements:

    • Due to the nature of this government contract, US Citizenship is required. You must have the ability to obtain an Active DOD Secret clearance and an agency suitability clearance. Active DOD Secret clearance is preferred.

    Physical Requirements:

    • Must be able to type

    For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

    ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

    If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.


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