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    T-Mobile Store Manager in Training bi-lingual - Wichita, United States - Myamtel

    Myamtel
    Myamtel Wichita, United States

    3 weeks ago

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    Description

    **T-Mobile Store Manager in Training bi-lingual req #664E**

    **Kansas | Wichita, KS | Full Time**

    Job Description **Position Purpose**

    The RSMT working in partnership with the Retail Store Manager assists with motivating the team to excel by providing guidance, coaching and inspirational leadership that will drive their need to succeed. Under the direction of the RSM, the RSMT assists with overseeing sales and the development of a high performing motivated team. Ensures an extraordinary customer experience at all times, ensures the store team is knowledgeable about company/store communications and delivers financial results based on Key Performance Indicators.

    **Essential Functions**

    **Sales Responsibilities:**

    **Ensures consistent delivery of the Un-Carrier Experience in the retail store environment**

    Observe customer interactions on the sales floor

    Provide coaching to associates & secondary leaders in a timely manner.

    Manage customer wait time (conduct warm hand offs between customers and associates)

    Ensure positive & authentic customer experiences

    Maintain shopping environment

    Staying Mobile (always in motion)

    Exit Review

    Partner with RSM to successfully launch new products, services or processes

    Assists RSM with ensuring all employees are properly trained on new products, services and promotions to sell with confidence

    **Leadership**

    Consistently demonstrate excellent leadership and coaching skills

    Assisting the RSM with scheduling, coverage, and resource planning to ensure the store has the right number of employees in the right roles at the right times

    Takes the lead in developing, training and managing assigned team, with RSM maintaining ultimate decision-making responsibilities for evaluations, discipline and staffing (hiring/firing/promoting)

    Assist, inspire, and encourage all employees by motivating team to succeed

    Monitor Customer Experience (NPS/OSA) performance indicators and coach accordingly

    Fully understand and assist in educating personnel on compensation plan and how to maximize earnings

    Assist in ensuring all time cards are reviewed and accurate

    Perform role plays with employees on a regular basis to improve interactions with customers

    **Competencies:**

    Drive for Results

    Building Effective Teams

    Customer Focus

    Developing Direct Reports

    Prioritization

    Teamwork

    **Core Accountabilities (KPIs):**

    ? Execute store initiatives related to sales, service and the customer experience.

    **Work Environment:**

    This position operates in a retail store setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Requires recognizing, identifying and using products and necessary reports. Occasional travel may be required for training purposes.

    **Physical Demands:**

    This position requires the ability to lift files, boxes up to 25lbs, open filing cabinets, bend, stoop, reach, twist, lift, pull, move around the store frequently engaging with customers for long periods.

    **Position Type/Expected Hours of Work:**

    This is a full-time position. Days of the week may vary. Must be available to work nights, holidays and weekends.

    **Other Duties:**

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    **EEO Statement:**

    Amtel LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity/ expression, veteran status, genetics or any other status or characteristic protected by federal, state or local law.

    **Qualifications**

    Bachelors Degree or equivalent retail management work experience required

    One year of supervisory experience

    Proven track record of high performance in relation to motivating a high performing sales team

    Proven business acumen, problem solving, & decision making skills

    Ability to consistently communicate both written and verbal

    Ability to handle multiple tasks concurrently

    Knowledge of cellular/pcs/advanced wireless communication preferred

    Deliver results and demonstrate exceptional interpersonal skills

    Successful completion of company prerequisite training courses

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