Customer Service Representative - East Amherst, United States - Lifemark Health Group

Lifemark Health Group East Amherst, United States

3 weeks ago

Description

**Customer Service Representative -** **pt Health Physiotherapy Amherst** **Amherst, NS****Status:** Permanent part-time

**Location:** 150 Robert Angus Dr, Suite 200

**Schedule:** Monday-Friday, approximately 25-30 hours per week

**Mandatory requirement:** All Lifemark Health Group employees are required to be fully vaccinated against COVID-19. Full vaccination occurs 14 days following the second dose of a **Health Canada** approved vaccine.Our Customer Service Representatives are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the Lifemark commitment to patient centered care. They are responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. They ensure the efficient, professional and organized operation of the clinic office.

**What you would do:**

Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns

Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic

Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information

Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed

Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patients best interest

Collect payment at time of service and follow up on outstanding payments

Complete accurate clinic billing and follow up on accounts receivable as required

Produce accurate end of day reports

Work cooperatively with clients to set and achieve functional goals

collect outcome measure data

Maintenance and cleaning/sterilization of medical equipment

Inventory of clinical supplies

Other administrative duties, as requested by the clinic director

**What you need:**

Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members

Ability to exercise good judgement, resourceful, strong organizational skills

Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources

Remain cool, calm and collected in high pressure situations

Able to adapt to change with clinic operations to continuously learn and strive for improved patient care

Self-starter with an ability to work independently and collaboratively in a team environment

Responsible for Booking and Billing for WSIB, MVA and Private Patients

Previous experience in a medical office is considered an asset

**Apply today** To learn more, please visit us *Lifemark Health Group promotes equal employment opportunities for all job applicants, including those self-identifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities.*

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