-
Customer Service Representative
6 days ago
Lifemark Health Group East Amherst, United States**Customer Service Representative -** **pt Health Physiotherapy Amherst** **Amherst, NS****Status:** Permanent part-time · **Location:** 150 Robert Angus Dr, Suite 200 · **Schedule:** Monday-Friday, approximately 25-30 hours per week · **Mandatory requirement:** All Lifemark H ...
-
Bilingual Customer Service Representative
1 week ago
Saint-Gobain S.A. East Amherst, United StatesThis position is responsible for interfacing with Saint-Gobain ADFORS (SG ADFORS) customers on a continuous basis, including our Spanish speaking customers. The primary focus is responding to customer inquiries including requests for pricing, technic Customer Service Representati ...
-
Guest Service Representative
3 weeks ago
Buffalo Lodging Associates Cheektowaga, United StatesHomewood Suites by Hilton/Buffalo-Airport, 760 Dick Road, Cheektowaga, NY 14225 · We are looking for a front desk agent to join our Team Our Homewood Suites by Hilton is located off I-90, two miles from Walden Galleria Mall and Buffalo Niagara International Airport. Downtown Buff ...
-
Rotech Healthcare East Amherst, United StatesAbout Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their car ...
-
Customer Service Representative
3 weeks ago
Shingle and Gibb Automation East Amherst, United StatesMake a difference. · Shingle & Gibb Automation has an immediate opening for a full-time Customer Service Representative at our Amherst, NY location. If you are a CUSTOMER SERVICE professional looking for an opportunity to grow, Shingle & Gibb Automation has an exciting opportuni ...
-
Customer Service Representative
3 weeks ago
EWM Getzville, United StatesJob Summary: Provides service to customers who require assistance with issues involving their fare media cards and accounts. Responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons and transit operators. This position typical ...
-
Customer Service Representative
6 days ago
Qonten Depew, United States**Customer Service Representative** · | Wed, 03 Nov :53:32 GMT · If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Youll have advanced diagnostic tools to help you address technical inquiries and get s ...
-
Patient Service Representative
1 week ago
General Physicians PC Depew, United States ·  · Welcome to General Physician, P.C. We are proud to be one of the largest and most highly regarded multi-specialty medical groups in Western New York. Our top priority is to provide comprehensive, patient-centered care that enhances the quality of life for all of our patie ...
-
Customer Service Representative
1 week ago
Chart Industries Depew, United StatesEnsuring Chart's Success... · Howden, a Chart Industries Company is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden's core focus is on providing quality solutions for air ...
-
Customer Service Representative
5 days ago
Chart Industries Depew, United StatesEnsuring Chart's Success...Howden, a Chart Industries Company is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes. Howden's core focus is on providing quality solutions for air and ...
-
Patient Service Representative
3 days ago
Great Lakes Medical Imaging Depew, United StatesJob Title: Patient Service Representative · Reports to: Registration Manager · Status: Non-Exempt · Pay: To determine our range, we consider as many of the following data points as are available to us: external market salary survey data, internal data in terms of comparable ro ...
-
Customer Service Representative
6 days ago
Supremex Depew, United States****SupremeX Envelope Western & Upstate New York**** · 2914 Walden Ave · Depew, NY, 14043 · Tel: · Fax: · ****Customer Service Representative**** · Candidate Profile · A self motivator who is sales curious, with a problem-solving mentality · Outgoing and personable · Tea ...
-
Customer Service Representative
1 week ago
Imagine Staffing Technology Tonawanda, United StatesJob Description · Job DescriptionJob ProfileJob TitleCustomer Service RepresentativeLocationTonawanda, NYHire TypeContingent Hourly$18 - $22Work ModelOnsiteContact Phone Contact Email Nature & Scope:Positional Overview · Are you passionate about helping others and looking to mak ...
-
Customer Service Representative
6 days ago
Alkegen Buffalo, United StatesJob Requirements · Why work for us? · Want to join a truly global company with over 60 manufacturing facilities around the world? Want to be part of a forward thinking, progressive organization that is growing at an extraordinary pace? Why not become part of an organization tha ...
-
Customer Service Representative
1 week ago
ADMAR Construction Equipment & Supplies Tonawanda, United StatesTo greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service. Essential Functions: Act as the front line customer service provider a Customer Service Representati ...
-
Customer Service Representatives
1 week ago
Pizza hut Buffalo, United StatesWage: · $14.50-$15.00 · Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. · At Pizza Hut, we're always looking for fun and friendly people to serve Am ...
-
Customer Service Representative
3 weeks ago
ALKEGEN Buffalo, United States Full timeDescription · Summary The Customer Service Representative acts as the liaison between external customers, sales engineers, internal warehouses & manufacturing groups. The CSR is responsible formanaging customer and distributor orders. The CSR will process new orders, monitor, an ...
-
Customer Service Representative
4 days ago
ADMAR Construction Equipment & Supplies Tonawanda, United StatesJob TypeFull-timeDescriptionJob Description -Customer Service RepresentativeReports to: Rental ManagerPrimary Purpose:To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding ...
-
Customer Service Representative
6 days ago
Adroit Resources Lockport, United States****Customer Service Representative**** · **Lockport, NY** · **Team : Customer Support** · **Work Type : Contract** · Adroit Resources Inc., (A Nisum Company) is a certified, minority-owned, dynamic Information Technology services company based out of Californias Silicon Vall ...
-
Client Service Representative
4 days ago
VCA Antech, Inc. Westerville, United StatesWe are seeking an experienced Client Service Representative to join our team. · At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet own ...
Customer Service Representative - East Amherst, United States - Firstsource Solutions
3 weeks ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description Customer Service Representative **Description**
FIRSTSOURCE is NOW HIRING CUSTOMER SERVICE POSITION at our Amherst location
**$500 SIGN-ON BONUS**
**$18/hr / Day Shift**
Be a part of a growing team in a rewarding, safe environment
This is an exciting new opportunity for individual who thrive in a customer-focused environment, possess excellent problem solving skills, and have the ability to exceed customer expectations
We recognize the value our client places on exceptional customer experience and together we are recruiting a Customer Sales Advisor to help us deliver a high quality retention service to support the clients brand and reflect the values of both our organizations.
Our client is a company that is the leading source of analysis on international business and world affairs. Delivered through a range of formats, from newspapers to digital services, this brand is valued by its customers for its world-class insights and rigorous analysis. This brand is looking for individuals who can think differently, and challenge the status quo. They believe that as a member of the team, you have a voice, and your voice is expected, heard and respected.
You will be delivering exceptional customer service to customers with the aim of exceeding their expectations, solving their problems, and retaining their business by tailoring the right package to their needs while sharing your enthusiasm and knowledge. Youll be a keen problem solver, who is comfortable taking the initiative, where the rewards are plenty.
**Roles and Responsibilities:**
Ensure an exceptional customer experience by responding to calls, emails and on live chat
Actively listen to customers so that you can fully understand their reasons for wanting to cancel. Explore options to try to overcome these reasons and address any concerns that they may have.
Ask questions to understand the customers preferences and context so that you can help them identify the product that is the best fit for their individual needs
Provide compelling explanations of our products benefits, identifying those benefits that will most engage each individual customer
Ensure all responses are responded too in your own style, showing your own personality, in line with the brand client requirements and values
Have a full understanding and appreciation of the journey of the customers and ensure any barriers or trends which adversely affect a customers experience are raised appropriately so that these issues can be solved
Take ownership of customers who raise escalations and issue complaints to resolve their concerns and provide a high level of customer service.
Work to meet and exceed key targets whilst maintaining a professional standard of customer service through effective timekeeping and task prioritisation
Lead by example, be approachable and demonstrate a can do attitude to develop a high performing team culture
Be the point of contact for all service related customer enquiries, and ensure they are responded to as per business and legal requirements
Ensure all relevant customer information is recorded accurately and in a timely manner in Salesforce
Obtain and evaluate all relevant information to handle product and service enquiries
Direct requests and unresolved issues to the designated resource
Communicate and coordinate with internal departments
To demonstrate a full understanding of the business processes, procedures, relevant product knowledge and systems so that accurate and appropriate information is given at all times.
#IND-FA
**Qualifications**
**Experience/Skills and Personal Qualities:**
Demonstrate a strong understanding of customer satisfaction and service excellence
Effective selling ability - being able to understand customers context, overcome objections and persuade
Comfortable working with sales targets
Commercial awareness, understanding the impact of new sales and retention on the health of our business
Emotionally intelligent and can display deep empathy with customers
An interest in current affairs and international business is a plus
A background in sales and retention for subscription businesses
An ability to think on your feet
Computer literate, excellent typing/keyboard skills and competent in navigating across different IT systems
Able to effectively prioritise and make decisions using previous experience and contract knowledge
Strong attention to detail with an eye for accuracy
Dedicated to improving customer satisfaction and retaining the clients customers by adopting a friendly, fun and positive attitude
Excellent communication skills; both written and verbal
Open, trustworthy and strong work ethic
Ability to confidently resolve issues without further escalation.
APPLY TODAY
#IND-FA
**Primary Location**
: United States-New York-Amherst