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    Bilingual Customer Service Representative - Wilmington, United States - CR Legal Team

    CR Legal Team
    CR Legal Team Wilmington, United States

    2 weeks ago

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    Description
    CR Legal Team is accepting applications for a

    Bilingual Intake Representative - Evenings and Weekends

    About Our Team:

    CR Commitment CR Results

    We're Over 30 Years Strong and We're Just Getting Started CR Legal Team cares deeply for our clients, our communities, and our fellow team members. We remain 100% vested in the health, wellness, and happiness of each individual as we understand that we are stronger and better when we are moving forward together.

    We believe that as long as we live, we should be learning and seeking to understand. We welcome and celebrate diversity of thought and action within our organization and among our community partners. A place of collaboration, where every voice plays an important role in the success and wellbeing of our Team. We understand that true growth comes when we are willing to open our minds to new possibilities.

    At CR Legal Team, we Stand Up for justice for all people and we remain fierce and loyal advocates for those who cannot always speak for themselves. As our client, our community partner or team member, we have made a commitment to Stand Up For You and that is a promise we take seriously.

    What's in it for you?
    • Inclusive and diverse working environment.
    • Positive and team-driven culture.
    • Personalized development plans to support your career growth.
    • Innovative technology and case management systems.
    • Competitive pay.
    • Medical Plan Options (including a zero-dollar premium High-Deductible Heath Plan option for employee-only coverage).
    • Dental Plan Option.
    • Virtual Healthcare Access.
    • Health Savings Account and Flexible Spending Account Options.
    • 401k plan with an employer match.
    • Disability Insurance Options (with employer-paid Long-Term Disability).
    • Life Insurance Options (with employer-paid Basic Life Insurance).
    • 11 Company paid holidays.
    • Paid Time-Off.
    • Employer-paid Employee Assistance Program.
    • Employer-paid Benefits Assistance/Advocacy Program
    Hourly Pay Range: $13.50 to $15.00

    Duties:

    Ability to effectively utilize available technology, including computers, databases, portals, and software needed to successfully perform the essential duties of the job.

    Obtains appropriate and pertinent information from the potential new clients who contact the firm.

    Ability to type a minimum of 40 words per minute and efficiently process data in the intake system while simultaneously speaking and interacting with potential new clients.

    Contacts and communicates with potential new clients as needed, using various communication channels.

    Returns calls for pending and potential clients based on department protocol.

    Follows up with potential new clients via notes, phone calls, text messages, and/or email.

    Manages the list of assigned leads requiring follow up and maintains departmental quality metrics.

    Must be able to multi-task and to effectively communicate, problem-solve and to overall handle tasks timely and tactfully with all staff levels and the public.

    Maintains a professional, courteous demeanor and provides excellent customer service to CR Legal Team's external and internal clients.

    Must be able to adapt to a wide range of diverse internal and external clientele.

    Communicates in accordance with, and understanding of, applicable State Bar rules related to protected clientele information, confidentiality, and the unauthorized practice of law. Complies with corresponding company policies and procedures.

    Performs other administrative duties as needed by Intake Leadership.

    Qualifications

    Seeking NC residents with a high school diploma or general education degree (GED) and three to six months related customer service experience and/or training or an equivalent combination of education and experience. Must be fluent in Spanish and English with the ability to speak and write in both languages.

    Background checks will be conducted on all final candidates for employment.

    CR Legal Team is an Equal Opportunity Employer
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