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    Support Engineer V, ADSP:GAP Reliability Engineering - Seattle, United States - Amazon

    Amazon
    Amazon Seattle, United States

    2 weeks ago

    Amazon background
    Description

    Advertising is one of the hottest growing areas at Amazon. Our Demand Side Platform (DSP) is becoming increasingly popular with major advertisers worldwide and is competing head-to-head with the big players in the space. Our goal is to make Amazons DSP the number one destination for E-commerce advertising anywhere in the world. Our team supports DSP customers and we work across a wide variety of technologies and platforms to implement solutions for our customers that reflect our understanding of their needs and leverage our deep e-commerce expertise.

    Key job responsibilities

    This position requires a combination of strong troubleshooting, technical, communication and leadership skills.

    Evaluate, troubleshoot and accelerate the resolution of all systemic customer impacting Advertising Demand Side Platform issues in production

    Provide visibility and drive accountability and action into problem themes for constant improvement of the customer experience

    Design solutions and tools (applications, improvements and scripts) to eliminate regressions and improve quality and operational excellence

    A day in the life

    Monitor analytics/discrepancy support queue to ensure aggressive SLAs are met. Handle escalations by leading conversations to address issue blockers and align stakeholders to expedite issue resolution. Contribute to team strategy and evaluate areas to improve efficiencies and maximize SE team impact by driving continuous improvement. This includes defining requirements for projects to improve time to diagnose, troubleshoot and triage customer issues, improving our standard operating procedures, and collaborating with partner development teams.

    We are open to hiring candidates to work out of one of the following locations:

    Arlington, VA, USA | Seattle, WA, USA

    Basic Qualifications

    Excellent oral and written communication skills

    Experience in driving improvements, designing and implementing automation solutions

    Experience troubleshooting technical systems and documenting findings

    Experience scripting in modern programming languages

    Familiarity with SQL and database technologies

    Preferred Qualifications

    Prior experience in ad tech and/or programmatic advertising

    Prior experience analytics and discrepancy issue investigation strategies

    Experience designing analytical tools and monitoring to identify discrepancy issues

    Experience analyzing and troubleshooting RESTful API calls

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

    Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,800/year in our lowest geographic market up to $188,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.

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