- Incident Management Leadership: Lead the Major Incident Management (MIM) process, ensuring that major incidents are identified, prioritized, and managed effectively according to established policies and procedures.
- Incident Coordination: Serve as the central point of contact for all major incidents, coordinating the activities of technical teams, subject matter experts, and stakeholders involved in the incident response process.
- Incident Triage and Assessment: Quickly assess the severity and impact of major incidents, gathering relevant information to understand the scope, root cause, and potential consequences on business operations and services.
- Escalation Management: Initiate and manage escalations as necessary, ensuring that appropriate resources are allocated, and senior leadership is informed of the incident status, impact, and resolution progress.
- Communication Management: Facilitate clear and timely communication with stakeholders throughout the incident lifecycle, providing regular updates on incident status, progress, and resolution timelines. Maintain transparency and manage stakeholder expectations effectively.
- Incident Resolution Coordination: Coordinate the activities of technical teams and support functions involved in incident resolution, including troubleshooting, root cause analysis, and implementing workarounds or permanent fixes.
- Post-Incident Review: Facilitate post-incident reviews (PIRs) to analyze the causes and response to major incidents, identify areas for improvement, and implement corrective actions to prevent recurrence.
- Documentation and Reporting: Ensure thorough documentation of major incidents, including incident logs, timelines, actions taken, and lessons learned. Generate incident reports and provide insights to leadership to support decision-making and continuous improvement efforts.
- Stakeholder Management: Build and maintain positive relationships with key stakeholders, including business leaders, IT teams, vendors, and customers. Collaborate effectively to prioritize and address business-critical issues during major incidents.
- Continuous Improvement: Drive ongoing improvements to the Major Incident Management process, tools, and capabilities based on industry best practices, lessons learned, and feedback from incident stakeholders.
- Bachelor's degree in information technology, computer science, or related field.
- 5 years of experience in IT service management, with 3 years of experience specifically in incident management.
- Strong understanding of ITIL framework, particularly incident management processes and practices.
- Excellent leadership and communication skills, with the ability to lead cross-functional teams and facilitate collaboration during high-pressure situations.
- Proven experience in managing major incidents in a fast-paced, complex IT environment, with a focus on minimizing impact and restoring services efficiently.
- Analytical mindset with strong problem-solving skills and attention to detail.
- Relevant certifications such as ITIL Foundation, ITIL Practitioner, or ITIL Expert are preferred.
- Experience with incident management tools such as ServiceNow, xMatters, Everbridge, or Jira is desirable.
- You are a seasoned, experienced professional with a full understanding of IT application and system concepts. Creatively resolving a wide range of problems from technical to operational.
- You regularly contribute to >2 projects and business services annually.
- You have work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- You normally receive little instruction on work assignments. You regularly work both independently and collaboratively within the development and business organizations.
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry
- Time to support charities and give back in your community
-
Incident Manager
3 weeks ago
Great American Insurance Company Union, United States Full timeBe Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expe ...
-
Manager, Cyber Incident Response
4 weeks ago
ADM Erlanger, United States**81917BR** · **Job Title:** · Manager, Cyber Incident Response · **Department/Function:** · Information Technology · **Job Description:** · **Manager, Cyber Incident Response – On-site, Erlanger, KY** · **Position Summary:** · ADM is looking for a Cyber Incident Response Manager ...
-
Manager, Cyber Incident Response
2 weeks ago
Archer Daniels Midland Company Erlanger, United StatesJob Description · Manager, Cyber Incident Response - On-site, Erlanger, KY · Position Summary: · ADM is looking for a Cyber Incident Response Manager to lead the global Cyber Incident Response team. This role will report to the Director of Global Cyber Defense Operations wit ...
-
Director Of Safety
2 weeks ago
Actalent Cincinnati, United States Full timeDescription: · Position Overview:Oversees the entire safety program developing an inherent culture which makes safety the most important task we face each day. Works to prevent workplace accidents and promotes health and safety awareness and education to fellow employees. Respons ...
-
Clerk (m/f/d)
3 days ago
Matrix Dynamics Francisville, KY, United States FreelanceFor over 15 years, we have been successfully providing personnel services for the commercial sector in the Düsseldorf area. Our long-standing clients include a variety of well-known and international companies. Our wealth of experience makes us an ideal partner for you - both in ...
-
Insider Threat Analyst
3 weeks ago
HII Woodlawn, United States**Date**:May 3, 2024 · **Location**: Woodlawn, MD, Maryland, United States · **Company**:HII's Mission Technologies division · Requisition Number: 18859 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid ...
-
Insider Threat Analyst
3 weeks ago
HII Woodlawn, United StatesRequisition Number: 18859 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid HI · This opportunity resides with **Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconn ...
-
Mid-level Drupal Administrator
1 week ago
Arthur Grand Technologies Inc Woodlawn, United StatesArthur Grand Technologies is currently seeking a highly motivated and skilled **Mid-Level Drupal Administrator** for one of our clients. · **Position: Mid-Level Drupal Administrator** · **Location: Woodlawn, MD (Hybrid)** · **Employment: Long Term Contract** · **Key Required Skil ...
-
Cyber Scrm Intelligence Analyst
3 weeks ago
HII Woodlawn, United StatesRequisition Number: 18783 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid HI · This opportunity resides with **Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconn ...
-
Counterintelligence Analyst
3 weeks ago
HII Woodlawn, United StatesRequisition Number: 18810 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid HI · This opportunity resides with **Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconn ...
-
Counterintelligence Analyst
3 weeks ago
HII Woodlawn, United States**Date**:May 3, 2024 · **Location**: Woodlawn, MD, Maryland, United States · **Company**:HII's Mission Technologies division · Requisition Number: 18810 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid ...
-
Cyber Scrm Intelligence Analyst
3 weeks ago
HII Woodlawn, United States**Date**:May 3, 2024 · **Location**: Woodlawn, MD, Maryland, United States · **Company**:HII's Mission Technologies division · Requisition Number: 18783 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid ...
-
Health Safety and Environment Engineer
3 weeks ago
Kao Corporation Union, United StatesThe role: · This is a strategic role that requires passion & excitement for continuous improvement in both areas of Health, Safety and Environmental Engineering (HSE). The HSE Engineer for the Americas region will be responsible for developing, facilitating, training & implement ...
-
Call Center Support Specialist
17 hours ago
Tire Discounters Union, United StatesMonitor and document Service Desk tickets and respond to user requests and incidents as received in Service Desk in a timely, effective manner according to SLAs set by management. Be well organized and create dialogue with users to ensure users under Support Specialist, Call Cent ...
-
ITSM -Problem Management Lead
3 weeks ago
Jobs for Humanity Union, United StatesCompany Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Full time Experienced (relevant combo of work and ...
-
ITSM -Problem Management Lead
2 weeks ago
Jobs for Humanity Union, United StatesCompany Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...
-
Treasury Compliance Officer
3 weeks ago
Federal Home Loan Bank Cincinnati Union, United StatesTreasury Compliance Officer · General Summary: · Maintains,tests and assures implementation of improvements to the control environment ofthe Treasury Department.Assuresdepartmental compliance with regulations and that required documentation is inplace by working with both inter ...
-
Site Safety Coordinator I
3 weeks ago
Enerfab Union, United StatesTitle: Site Safety Coordinator I · Location: Multiple · Division: Enerfab Power & Industrial · Reports To: Site Safety Manager Company · Travel: 50-75% · *** Must be willing to relocate *** · Summary: · Enerfab has over 120 years of experience, offering fabrication and c ...
-
VP, Network Reliability Engineer
3 weeks ago
Synchrony Financial Union, United StatesJob ID: E2401698 · Job Description: · Role Summary/Purpose: · The VP, Network Reliability Engineer, will play a critical role in maintaining our network infrastructure (both on-prem and Public cloud) to ensure maximum reliability and performance. You will collaborate with cross ...
-
SAP FICO Functional Analyst
1 week ago
GE Aerospace Union, United StatesJob Description Summary · GE is building operations teams focused on performance and availability of Compute and Network infrastructure consumed by all business segments. The individual selected for this position is responsible for leading the IT operations activities for the FI ...
Major Incident Manager - Union, United States - Jobs for Humanity
Description
Company DescriptionJobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: FIS Global
Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Job Description
Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team
Our group is adding a team of Major Incident Managers to our Global Command Center. This is a chance to build and shape a rebuilding organization to coordinate and assist our technical teams to resolve incidents. This is a flexible shift role with a rotational on call expectation. The team operates as a 24x7x365 global teams.
What you will be doing
As a Major Incident Manager, you will be responsible for overseeing the response and resolution of major incidents that have a significant impact on business operations and services. You will lead a multidisciplinary team, coordinate response efforts, and ensure effective communication with stakeholders to minimize disruption and restore services in a timely manner.
Your day-to day responsibilities will include:
Key attributes the ideal candidate will possess.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
