Incident Manager - Union, United States - Great American Insurance Company

Great American Insurance Company Union, United States

1 week ago

Full time

Description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Short Description

We are currently seeking an Incident Manager that will coordinate and manage business disruptions to ensure timely service resolution. This person needs to show great communication skills, both written and verbal, as well as great analytical skills.

Job Requirements

Robust Customer Service background
Strong written and verbal communication skills across a variety of audiences, internal and business facing
High level knowledge of Incident and problem management processes
Problem solving skills
Ability to make decisions be it to call a major incident, execute an action plan, escalate or seek management assistance.
Experience with major incident process
Leadership skills and ability to lead a complex incident to resolution, staying calm in a high stress situation and keeping the incident resolution team focused.
Drives restoration and coordinates efforts for customer's Major Incidents across multiple support teams
Experience with Infrastructure support to assist with troubleshooting issues
Demonstrated experience in developing problem management organizational standards
Adept at developing documentation for consumption by end-users, service desk support agents, and higher-level technical resources
Demonstrated experience in coordinating input from multiple cross-functional teams: internal, business unit, and vendor
Provides strategic direction on types of Problem Management and Incident Management activities that will drive efficiencies across Great American Insurance Group.
Demonstrated experience interpreting and analyzing Problem Management reporting, including both proactive and reactive metrics
Develops and maintains strong customer relationships.
May lead small, less complex projects.
Performs other duties as assigned.

Qualifications

Bachelor's Degree or equivalent experience
5-7 years related experience
Performs simple to moderately complex tasks. Performs work under moderate supervision
Work independently to get job completed on a timely SLA manner
- Perform multiple tasks simultaneously completing task on time.

Business Unit:
Property & Casualty IT Services

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.

Major Incident Manager

1 week ago

Jobs for Humanity Union, United States

Company Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...
Manager, Cyber Incident Response

2 weeks ago

ADM Erlanger, United States

**81917BR** · **Job Title:** · Manager, Cyber Incident Response · **Department/Function:** · Information Technology · **Job Description:** · **Manager, Cyber Incident Response – On-site, Erlanger, KY** · **Position Summary:** · ADM is looking for a Cyber Incident Response Manager ...
Manager, Cyber Incident Response

5 days ago

Archer Daniels Midland Company Erlanger, United States

Job Description · Manager, Cyber Incident Response - On-site, Erlanger, KY · Position Summary: · ADM is looking for a Cyber Incident Response Manager to lead the global Cyber Incident Response team. This role will report to the Director of Global Cyber Defense Operations wit ...
Director Of Safety

2 days ago

Actalent Cincinnati, United States Full time

Description: · Position Overview:Oversees the entire safety program developing an inherent culture which makes safety the most important task we face each day. Works to prevent workplace accidents and promotes health and safety awareness and education to fellow employees. Respons ...
Clerk (m/f/d)

2 weeks ago

Matrix Dynamics Francisville, KY, United States Freelance

For over 15 years, we have been successfully providing personnel services for the commercial sector in the Düsseldorf area. Our long-standing clients include a variety of well-known and international companies. Our wealth of experience makes us an ideal partner for you - both in ...
Insider Threat Analyst

1 week ago

HII Woodlawn, United States

Requisition Number: 18859 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid HI · This opportunity resides with **Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconn ...
Insider Threat Analyst

1 week ago

HII Woodlawn, United States

**Date**:May 3, 2024 · **Location**: Woodlawn, MD, Maryland, United States · **Company**:HII's Mission Technologies division · Requisition Number: 18859 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid ...
Cyber Scrm Intelligence Analyst

1 week ago

HII Woodlawn, United States

Requisition Number: 18783 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid HI · This opportunity resides with **Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconn ...
Counterintelligence Analyst

1 week ago

HII Woodlawn, United States

**Date**:May 3, 2024 · **Location**: Woodlawn, MD, Maryland, United States · **Company**:HII's Mission Technologies division · Requisition Number: 18810 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid ...
Counterintelligence Analyst

1 week ago

HII Woodlawn, United States

Requisition Number: 18810 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid HI · This opportunity resides with **Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconn ...
Cyber Scrm Intelligence Analyst

1 week ago

HII Woodlawn, United States

**Date**:May 3, 2024 · **Location**: Woodlawn, MD, Maryland, United States · **Company**:HII's Mission Technologies division · Requisition Number: 18783 · Required Travel: 0 - 10% · Employment Type: Full Time/Salaried/Exempt · Security Clearance: TS/SCI · Level of Experience: Mid ...
Health Safety and Environment Engineer

1 week ago

Kao Corporation Union, United States

The role: · This is a strategic role that requires passion & excitement for continuous improvement in both areas of Health, Safety and Environmental Engineering (HSE). The HSE Engineer for the Americas region will be responsible for developing, facilitating, training & implement ...
Sr Staff Incident Responder

2 weeks ago

GE Aerospace Union, United States

Job Description Summary · We are looking for a Senior Staff Incident Responder to join our growing team, planning, preparing, hunting for, and responding to cyber incidents stemming from internal and external threat actors. Demonstration of leadership abilities across threat env ...
ITSM -Problem Management Lead

1 week ago

Jobs for Humanity Union, United States

Company Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Full time Experienced (relevant combo of work and ...
ITSM -Problem Management Lead

4 days ago

Jobs for Humanity Union, United States

Company Description · Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: FIS Global · Job Description · Position Type : · Full time · Type Of Hire : ...
Site Safety Coordinator I

1 week ago

Enerfab Union, United States

Title: Site Safety Coordinator I · Location: Multiple · Division: Enerfab Power & Industrial · Reports To: Site Safety Manager Company · Travel: 50-75% · *** Must be willing to relocate *** · Summary: · Enerfab has over 120 years of experience, offering fabrication and c ...
Treasury Compliance Officer

1 week ago

Federal Home Loan Bank Cincinnati Union, United States

Treasury Compliance Officer · General Summary: · Maintains,tests and assures implementation of improvements to the control environment ofthe Treasury Department.Assuresdepartmental compliance with regulations and that required documentation is inplace by working with both inter ...
VP, Network Reliability Engineer

1 week ago

Synchrony Financial Union, United States

Job ID: E2401698 · Job Description: · Role Summary/Purpose: · The VP, Network Reliability Engineer, will play a critical role in maintaining our network infrastructure (both on-prem and Public cloud) to ensure maximum reliability and performance. You will collaborate with cross ...
SAP FICO Functional Analyst

2 weeks ago

GE Aerospace Union, United States

Job Description Summary · GE is building operations teams focused on performance and availability of Compute and Network infrastructure consumed by all business segments. The individual selected for this position is responsible for leading the IT operations activities for the FI ...
Snowflake Developer

5 days ago

Diverse Lynx Union, United States

Job Description · Skill: Snowflake Developer with Astronomer tool experience · Strong understanding of Snowflake architecture, design, implementation and operationalization of large-scale data and analytics solutions on Snowflake Cloud Data Warehouse. · Hands-on development ex ...