Medical Assistant - San Diego, United States - San Diego American Indian Health Center

Description

Job Description

The Medical Assistant works as a part of the Care Team with the licensed clinical staff and others to provide medical care to the patients at San Diego American Indian Health Center. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician 's time as well as performs all clerical duties required to complete patient check-in/check-out. The MA is responsible for assisting patients in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care. This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities. This position reports to and is under the general direction of the physician staff.

Essential Duties and Responsibilities:

The functions performed by employees in this job family will vary by level or the area(s) to which assigned but may include (and not be limited to) the following. Employees must perform all duties and responsibilities in accordance with SDAIHC standards.

1. Prepares the necessary information (i.e. lab and procedural results), equipment and supplies for exam.
2. Assists physicians with procedure set-ups, patient procedures and examinations. Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections and other necessary tests.
3. Administers medication following approved procedures and only after checking medication and dose with a licensed person.
4. Processes requests for prescription refills according to established practice.
5. As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), perform EKGs, administer immunizations.
6. Collects and sends specimens to appropriate labs for testing per protocol. Assists the physician with maintaining preventive health measures for a panel of patients.
7. Promptly and accurately reports and refers patient's concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel. Other duties as assigned.
8. Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
9. Maintains clean and orderly exam rooms, hallways, and work areas.
10. Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion. Provides information, referrals, and customer service.
11. Acts as a patient advocate, coordinator, and liaison for SDAIHC in dealing with the community.
12. Acts as non-clinical liaison on/ concierge / navigator for the referred patients in any way the patients' needs before, during or after an encounter with a SDAIHC Provider clinic site.
13. Collects patient demographic and insurance data and enters systems as well as assigns medical record numbers.
14. Assures appropriate verifications and authorizations are complete before patient sees provider.
15. Assists with all messaging from the patient to the physician in a timely manner.
16. Performs other related and incidental duties as needed or required.
17. Other duties as assigned.

Qualifications:

Minimum Qualifications:

1. High School Diploma or equivalent (GED)
2. Medical Assistant Certificate/diploma from an approved school/institution or equivalent documented training.
3. Minimum 2 years of experience.

Preferred:

1. Experience serving a multinational, multicultural population.
2. FQHC experience.
3. Familiarity with community health clinics and/or Indian Health Clinics preferred.
4. ECW EHR.
5. Bilingual in Spanish/English a plus

Special Conditions of Employment:

1. CPR Certification.
2. Valid CA driver's license
3. Has a clean driving record and insurance as required by the state.
4. Has reliable transportation.

Knowledge, Skills, and Abilities:

1. Excellent oral and written communication skills.
2. Excellent time management skills
3. Excellent organizational skills and attention to detail.
4. Ability to maintain confidentiality and meticulous records.
5. Effective interpersonal skills.
6. Able to deal effectively with a diversity of individuals.
7. Ability to provide sensitive and respectful care to individuals from diverse backgrounds in accordance with SDAIHC mission, vision and values.
8. Ability to establish and maintain cooperative working relationships with all during the course of work.
9. Able to perform basic mathematical calculations necessary to perform the job function.
10. Must be reliable and extremely trustworthy.
11. Demonstrated proficiency in Microsoft Suite or related programs.
12. Must have the ability to successfully pass mandated written proficiency test and clinical skills competency checklist during the initial orientation period.
13. Knowledge of and ability to use and apply medical terminology in performing his/ her/their duties.
14. Knowledge of coding and billing regulations.
15. Knowledge of computer systems and software used in functional areas. Ability to speak and write effectively at a level appropriate for the job. Ability to solve problems and identify solutions.
16. Ability to demonstrate customer service skills in interactions with all patients, families, and staff, including high volume and stressful situations.
17. Ability to work independently as well as an integral part of the patient care team.
18. Ability to follow instructions and standard operating procedures.
19. Demonstrated familiarity, knowledge and understanding of home health processes, practice care coordination, clinical care skills.
20. Ability to demonstrate business communication skills including speak and write effectively at a level appropriate for the job (including legible penmanship/ handwriting, knowledge of grammar and syntax and ability to write clear and concise clinical reports).
21. Ability to learn and grasp and update clinical knowledge on a regular basis, continuing education and other work-related courses and training) to adapt to an ever-changing healthcare environment.
22. Ability to learn and understand population health and disease population concepts and practices; inventory methods and practices; motivation learning; customer relationships service concepts and practices.

Physical and Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation.

1. Able to lift/move up to 10 pounds, move from place to place.
2. Able to sit at a desk and work on a computer for prolonged periods.
3. Able to stand, bend and reach for prolonged periods.
4. Ability to do math, organize and prioritize workload, work effectively and efficiently under stress.
5. Ability to supervise, multitask, understand, and follow instructions.
6. Corrected vision and hearing within normal range to observe and communicate with patients and professional staff.
7. Ability to proficiently read, write, speak, and understand English.
8. Involves standing and walking for long periods of time.
9. Occasionally lifts and carries items weighing up to 35 pounds.
10. Vision must be correctable to 20/40 and hearing must be in the normal range for telephone contacts.
11. Requires exposure to communicable disease and bodily fluids.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Preference is given to qualified American Indian/Alaskan Natives in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). In other than the above, the San Diego American Indian Health Center, is an equal opportunity employer.

San Diego American Indian Health Center is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation, or belief.