- Evening (3:00 pm - 11:00 pm)
- Monday - Friday 8:00 am - 5:00 pm for the first two weeks
- High customer service acumen in a call center environment
- Can effectively communicate over the phone and email
- Basic level of monitoring customer's cameras and alarm systems remotely
- Effectively respond to event-driven alarms in a timely matter via telephone and/or email communication based on the client's specific protocol
- Conduct virtual escorts daily as deemed timely by the contract specifications
- Conduct virtual patrols of the assigned client's property
- Complete hourly call-ins
- Handling camera maintenance checks
- Handle site incidents
- Complete incident reports
- Complete event reports
- A High school diploma or equivalent.
- Minimum of two years (concurrent) experience in law enforcement, security or the military
- Must be able to work overtime as needed
- Must be able to read and interpret documents such as security logs, post orders, and other security correspondence.
- Must be able to effectively verbally communicate to direct, control, and/or assist in the event of a crisis.
- Demonstrated the ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines. Must be highly organized and able to keep executive on track with required information available at all times
- Proficient in all Microsoft Office applications
- Professional, articulate, and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence.
- Minimum of two years' experience controlling cameras; One year being in a security industry
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
-
Call center agent
5 days ago
Apex Dynamics Carrollton, United StatesCarrollton Call Center Agent (m/f/d) · Are you looking for new challenges? As a Call Center Agent (m/f/d) in our modern company in 21337 Lüneburg, you can start right away. · Description · For an exciting project in customer support, we are looking for 10 full-time or part-time C ...
-
Monitoring Center Agent
3 weeks ago
Allied Universal® Technology Services Allen, United StatesOverviewWhen you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - elec ...
-
Monitoring Center Agent
2 weeks ago
Allied Universal® Technology Services Allen, United StatesOverviewWhen you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - elec ...
-
Monitoring Center Agent
2 weeks ago
Allied Universal Technology Services Allen, United StatesOverview · When you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - ...
-
Monitoring Center Agent
3 weeks ago
Allied Universal Technology Services Allen, United StatesOverview · When you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - ...
-
Monitoring Center Agent
3 weeks ago
Allied Universal® Technology Services Allen, United StatesOverviewWhen you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - elec ...
-
Call Center Agent
5 days ago
Terra Gunter, TX, United States FreelanceAt Gunter, TX, our approximately 2,700 employees at our contact center locations in Osnabrück, Bremen, Dortmund, Bochum, Recklinghausen, and Bottrop, which have been owner-operated since 1999, are dedicated to being on the same wavelength as our customers. We not only find the ri ...
-
Call Center Service Agent
3 weeks ago
Northstar Memorial Group Dallas, United StatesNorthStar Memorial Group is seeking a Call Center Service Agent at Restland Funeral Home in Dallas, TX. Here, we believe in empowerment. Our open-door policy means your voice is heard, and your ideas matter. We foster an environment where you're encouraged to think differently an ...
-
Call Center Agent
1 week ago
IASIS Healthcare Richardson, United StatesCall Center AgentClick Here to Apply OnlineJob DescriptionLocation: Steward Medical Group - NorthPosted Date: 12/4/2023Summary:The SMG Primary Care Call Center Agent will work with a team to support patients with scheduling appointments, processing referrals, preparing prescripti ...
-
Call Center Agent
3 weeks ago
Randstad North America, Inc. Carrollton, United StatesWe are looking for a Call Center Specialist to work an onsite position located in Carrollton, TX If you are looking for a fast paced environment, a large company with room to grow, this is a great opportunity This role is temp to hire and pay Call Center, Agent, Technology, Staff ...
-
Monitoring Center Agent
2 weeks ago
Allied Universal Richardson, United StatesWhen you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic a ...
-
Call Center Agent
3 weeks ago
U-Haul International, Inc Lewisville, United States Part timeAssist with calls from and to customers. Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity Call Center, Agent, Part Time, ...
-
Call Center Agent
3 weeks ago
CornerStone Staffing Lewisville, United StatesCustomer Service Representatives will handle inbound/outgoing calls to customers needing immediate assistance scheduling appointments for vehicle repair & towing, following up on insurance claims reported by the partnered insurance companies, handlin Call Center, Agent, Customer ...
-
Call Center Agents
1 week ago
CornerStone Staffing Irving, United States TempToFTCall Center Agents · CornerStone Staffing has a great career opportunity for BILINGUAL Call Center Agents ( Spanish and English) to get your foot in the door with a healthcare medical company in Irving · If you have Customer Service and Call Center experience, APPLY TODAY ...
-
Call Center Agent
3 weeks ago
Mass Markets Dallas, United StatesMass Markets - JobID: 11385 [Call Center Representative] As a Call Center Agent at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; Resear ...
-
Call Center Agent
3 weeks ago
Fresh Form Draft Dallas, United StatesCall Center Agent · Department: Initial Communications · Employment Type: Full Time · Location: Dallas, TX · Compensation: $ $26.00 / hour · Description · Welcome to Initial Communications, the marketing company that's all about making your business shine We're a team of ene ...
-
Call center agent
3 weeks ago
Randstad Carrollton, United States TEMPORARY, Full timeWe are looking for a Call Center Specialist to work an onsite position located in Carrollton, TX If you are looking for a fast paced environment, a large company with room to grow, this is a great opportunity This role is temp to hire and pays $17.00 an hour. This is 100% inbound ...
-
Call Center Agent
6 days ago
Vyve Broadband Dallas, United StatesJob Description · Job DescriptionGet paid to talk, listen, and resolve issues · Remote opportunities available. · Remote Call Center Agent (salary range: $29,000.00-$35,000.00 annually, and sales commissions, PLUS annual bonus of 5% of base pay) · Amazing Benefits: Courtesy cabl ...
-
Remote Call Center Sales Agent
3 days ago
Globe Life Inc. McKinney, United States· Remote Call Center Sales Agent · Primary Duties & Responsibilities · About the Company · About the Job: · If you want to work in a fun, virtual (work from home) environment, then apply today · Globe Life Inc. is currently seeking Remote Call Center Sales Agents. This position ...
-
Call Center Agent
2 weeks ago
Initial Communications Dallas, United StatesJob Description · Job DescriptionDescription · Welcome to Initial Communications, the marketing company that's all about making your business shine We're a team of energetic and creative professionals who are passionate about helping our clients succeed. · Job Description: As a C ...
Monitoring Center Agent - Allen, United States - Allied Universal Technology Services
Description
Overview
When you join the Allied Universal Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions
Job Description
Allied Universal is looking to hire a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency. This is a 24/7 call center environment that requires individuals to sit for long periods of time. This is a full time role that is required to be in office 100% of the time.
Schedules:
Pay: $18.00 per hour
Training Schedule:
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:
QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Preferred Qualifications:
BENEFITS:
#LI-IM1
Closing
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit:
