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    IT End User Services Intern - Chicago, United States - CCC Intelligent Solutions, Inc.

    CCC Intelligent Solutions, Inc.
    CCC Intelligent Solutions, Inc. Chicago, United States

    3 weeks ago

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    Description

    CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.

    Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation.

    At CCC, our mission is to keep people's lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.

    The Role
    The CCC IT Intern provides internal local and remote support for employees and contractors. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people. Responsibilities include solving basic technical problems and provide support for all assigned areas.

    The CCC IT End User Services Intern will work on project-based programs that include rebuilding PC's and ensuring high software and settings compliance levels, encryption for end users, supporting privilege access management related incidents and supporting end users with the enablement of Multi-Factor Authentication policies.

    Key Responsibilities:

    Basic Function/Responsibilities:

    • Handle help desk escalations through tickets, email, or phone
    • Walk customers through problem solving process
    • Ensure proper recording, documentation, and closure of tasks
    • Create accounts and configure hardware as part of PC Rebuild and on-boarding process
    • Basic hardware troubleshooting and support
    • Setup and support of desktop applications
    • Other duties may be added and/or assigned as needed
    Requirements:
    • Ability to learn and pick up concepts quickly
    • Windows 10, 11, and Office 365
    • Strong customer service and troubleshooting skills
    • Ability to communicate technical information, both verbal and written to a wide range of end-users
    • Experience coursework in Information Technology, Computer Science or equivalent
    About the company's commitment to its employees:

    CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.

    CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

    CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.

    Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.

    Explore the Employee Experience at CCC.
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