Sales Operations Manager - Michigan, United States - Snow and Ice Management Company, Inc.

Snow and Ice Management Company, Inc. Michigan, United States

3 weeks ago

Description

Location: Lansing, MI

OPEN TO CANDIDATES FROM GRAND RAPIDS TO DETOIT, MI

Summary of Position

The Sales/Operations Manager is responsible for developing new business while managing current customers and providing excellent service to our customers. They will be responsible for providing general account management to assigned customer accounts including sales presentations and contract renewals.

This role has dual responsibilities which may overlap at times depending upon the time of year.

Essential Functions

Management
and sustain a constant pipeline of new customers; perform lead generation and work through company sales process to onboard new customers.
with prospects to understand budget, service needs and pain points, expectations, and property layout.
and present proposals to prospective customers.
and service portfolios of clients in focused geographic markets to create density.
company's CRM to maintain client information, ensuring all information is entered timely, is comprehensive, accurate and in accordance with policies and procedures.
strong customer relations by providing exceptional customer service. Conduct customer touchpoints both remotely and in-person to ensure all expectations are being met.
expiring customer contracts and generate renewal contracts in conjunction with management.
a profit margin that falls within company goals on sold accounts.
your established clientele and replace lost business with new customers.
with payment collections in conjunction with the A/R Department.
networking to help build a book of business.
site maps for service area and location of snow piles with clients to gain approval.
with customers before, during, and after winter events providing appropriate updates and direction.

Operations Management

with Operation Team to ensure your clients' sites are covered by a suitable service provider in a timely manner.
with contracted service providers to ensure all aspects and specifications of the customer service agreements are being followed.
actively involved before/during/after all snow events, including 24/7 availability, communicating with crews, and promptly responding to all requests for service (calls, emails, texts).
and review CrewTracker before, during, and after the storm.
Service Providers for additional information to ensure reports and invoices are accurate.
Service Providers to make sure they are meeting deadlines
CRM with any pertinent information
with Service Providers before, during, and after a winter event coordinating services.

Knowledge and Skills

Sales experience preferred, preferably in facilities management.
Hold current driver's license, accompanied by a satisfactory driving record.
24x7 availability to be on call during the winter season.
Proficiency with Microsoft Office, Excel, CRM systems, and navigating various software applications.
Customer-focused; positive demeanor. The ability to develop and maintain effective working relationships with a wide audience (internal and external).
Self-motivated and goal oriented.
Problem solving skills, including quick and solid follow-through focused on achieving results.
Strong verbal and written communication skills.
Flexibility in schedule is vital, particularly during peak times.
Must be readily adaptable to fast-paced, changing/evolving environment.
Passing a pre-employment drug and alcohol screening is required and a background check will be conducted.

Work Environment/Physical Demands

and mental endurance required for 24x7 availability during the winter season, including traveling to sites and being outside in winter weather conditions performing physical tasks.
in an office environment, many times in a remote capacity, using standard office equipment such as computers and phones.
mostly driving a motor vehicle to view and/or walk properties in winter weather conditions during a snow event or attend offsite customer meetings during sales seasons.
ability to sit, stand, bend, reach, push, pull, ascend/descend stairs, and walk for various lengths of time during business hours.
ability to lift 50 pounds if needed.

Snow & Ice Management is an EEO Employer

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