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    Front Desk Supervisor - Denver, United States - Hyatt Centric Downtown Denver

    Hyatt Centric Downtown Denver
    Hyatt Centric Downtown Denver Denver, United States

    2 weeks ago

    Default job background
    Full time
    Description

    As Front Office Supervisor you will play a crucial role in mentoring our innovative TEAM deliver upscale customer service and ensuring unforgettable guest experiences.

    TEAM Culture:

    Our TEAM culture motivates and encourages each individual member to achieve "MORE" in daily life and prosper in their career with a company that values them. Our hope is that each day you'll uncover new reasons to love what you do

    T.E.A.M = Together Everyone Achieves More

    Advancement Opportunities and Professional Career Path:


    • Assistant Front Office Manager
    • Front Office Manager
    • Assistant General Manager

    Are you looking to plant your roots, be a part of a TEAM that feels like family, and grow your career within a prospering establishment who invests in their associates?

    Our Management Development Program is a perfect way to get YOU to the next level The MDP Program takes our top talent of today and creates the leaders of tomorrow, YOU could achieve a management opportunity in less than one year What's Your More?

    TEAM Benefits:

  • 401k
  • Health/Dental/Vision/Life/Voluntary Insurance
  • Management Development Program
  • TEAM and Travel Discounts
  • Vacation/Well/Holiday Pay
  • Career Advancement Opportunity
  • Referral Bonus Program
  • Free Parking
  • We are conveniently located within walking distance from multiple bus lines for easy commuting
    Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

    Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts Get away to relax, visit family or see the World

    What you will be doing:

  • Front Office operations management to include, but not limited to, overall guest service, Brand standards, room availability, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Monitor and encourage team members performance and assist in training needs. Actively work on coaching, evaluating, and rewarding team members. Assist in scheduling and employee reviews process.
  • Monitor guest satisfaction reviews and scores with the General Manager and improve accordingly.
  • Greet guests and respond to guest inquiries, requests and issues in a timely, friendly, and efficient manner and resolves guest concerns.
    Requirements to be successful in this role:
  • 1-2 years' supervisory experience in a luxury or brand hotel environment
  • Two-year college degree or equivalent hospitality experience
  • Previous Hyatt experience highly desirable
  • Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
  • Fluency in English: additional languages preferred. Spanish language skills are beneficial
  • Excellent verbal and written communication skills
  • High energy with effective and influential people skills. Positive attitude and the desire to motivate others
  • Strong leadership skills
  • Superior interpersonal and customer service skills
  • Reliable with the ability to multi-task and work under pressure
  • Full availability is required, must be able to work varied hours including nights, weekends, and holidays

    Compensation: $20.29

    Source: Hospitality Online

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