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    Customer Service Specialist - Pensacola, United States - MasTec Advanced Technologies

    MasTec Advanced Technologies
    MasTec Advanced Technologies Pensacola, United States

    3 weeks ago

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    Description

    Overview

    Company Summary

    MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil infrastructure projects. Backed by the strength of eight decades of experience, exceptional industry skills, and a deep commitment to our core values, we continually strive to innovate, uplevel our abilities, and provide extraordinary value to our clients.

    MasTec Utility Services Company is a subsidiary of MasTec, a certified Minority-Controlled Company by the National Minority Supplier Development Council (NMSDC).

    Job Summary

    MasTec is currently seeking a Customer Service Specialist in Miami, FL. To work as an FPL representive for the Storm Secure Underground Program. "The Storm Secure Underground Program analyzes data from past hurricanes, vegetation-related service interruptions and other reliability metrics to identify areas that would most benefit from having power lines placed underground.

    We've completed hundreds of these neighborhood projects throughout our service area - and we plan to continue bringing the benefits of undergrounding to more of our customers in the years ahead."

    Responsibilities

    • Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer.
    • Gaining the customer's agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.
    • Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company's policies and procedures.
    • Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.
    • Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.
    • Ability to read and understand construction and engineering plans.
    • Coordinate special projects as assigned.
    • Perform other duties as assigned.

    Qualifications

    Minimum

    • High school diploma, or equivalent.
    • 2 years of customer service experience, preferably in the construction industry.

    Preferred

    • Bilingual (English and Spanish).
    • Associate degree.

    Physical Demands and Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds.

    Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.

    Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE).

    Equal Employment Opportunity

    The Company's policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

    Minimum

    • High school diploma, or equivalent.
    • 2 years of customer service experience, preferably in the construction industry.

    Preferred

    • Bilingual (English and Spanish).
    • Associate degree.

    Physical Demands and Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and scanners.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. This position is primarily sedentary, with some filing or lifting required. Must be able to bend and lift and carry up to 20 pounds.

    Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.

    Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan and Employee Stock Purchase plan. MasTec is a publicly traded company MTZ (NYSE).

    Equal Employment Opportunity

    The Company's policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

    • Responsible for contacting each property owner to discuss the project and proposed equipment placement with customer.
    • Gaining the customer's agreement to proceed with the project as planned and acquiring all necessary signatures for easements and acknowledgement forms.
    • Customer outreach will also include on-going communication with the property owners and property occupants throughout all stages of the project, in accordance with the company's policies and procedures.
    • Requires great customer service and communication skills, as well as purposeful follow up and documentation skills.
    • Be able to professionally communicate in person, over the phone and email with customers, staff, and vendors.
    • Ability to read and understand construction and engineering plans.
    • Coordinate special projects as assigned.
    • Perform other duties as assigned.
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