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Remote Customer Service - Mesa, United States - Client Focus
1 week ago
Description
**Remote Customer Service - Idaho & Utah Only**
Mesa , Arizona Minimum Experience **Entry-level**
Full-Time remote work with equipment provided.
Paid training
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Matched at 100%
Flexible schedule to fit with your home life so you can thrive inside and outside of the workplace.
Unlimited coaching
Personal and Career Development
60 hours of Paid Time off per year
Occasional opportunities for overtime and bonuses
Weekends and holidays off
Performance based raises and promotions
No sales
No cold calling
No insurance license required
Starting pay: $13.50-$15.00/hr
Our Customer Service employees work closely with State Farm Insurance Agents to schedule appointments for their existing clients to review their current policies. The goal is to make sure policyholders leave feeling protected and aware of what policies they have.
Maintain a workload of 20-25 agents.
Produce outbound calls per day to clients to schedule insurance reviews.
Call to confirm appointments the day before.
Re-schedule any missed appointments.
Monthly check-ins with agents to ensure they remain on service.
Provide excellent customer service to clients.
Collaborate with other teams in the call center to produce high quality results.
Requirements:
Employees who can work full-time 40-hour weeks.
Must have quiet uninterrupted workspace away from distractions
Ability to communicate via phone, and e-mail.
Willing to communicate with team members.
Able to work under low supervision.
Strong multi-tasking skills.
Good typing skills.
Equipment Details:
All equipment will be provided
Internet speed needs to be 45+
Our Values
Client Focus has a set of eight core values that are nonnegotiable. We make each business decision based upon these things, including our hiring Familiarize yourself with what is important to us:
Outcomes -Results matter most; merely working hard is insufficient and sometimes unnecessary.
Love -We care deeply about our coworkers, customers, and community.
Customers -We understand and deliver on our customers definition of success.
Growth -Success is when our employees, customers and our company all grow and thrive.
Change -We reward and promote people who challenge the status quo and achieve excellence.
Freedom -People are amazing. Except when you try to control them.
Stewardship -We treat our customers business like our own.
Team -We are working together to accomplish something great.
Location Mesa , Arizona Minimum Experience Entry-level