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    Customer Service - Mesa, United States - inSync Staffing

    inSync Staffing
    inSync Staffing Mesa, United States

    4 weeks ago

    inSync Staffing background
    Description
    Customer Care Payment Representative

    Pay Rate: $18/hr, paid weekly
    Hours: 6:00 AM - 2:30 PM, Monday - Friday
    Location: Mesa, AZ 85201
    Duration: Temp to Hire

    Essential Responsibilities
    As a Customer Care Payment Representative, you will provide customer service to rental car customers with payments and routine inquiries about tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic, and professional approach.
    • Use appropriate tools and resources to reach a complete and accurate resolution focusing on one-call resolution.
    • Develop and maintain product, process, and technical knowledge related to services.
    • Exhibit effective verbal and interpersonal communication skills tailored to the audience.
    • Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction, and attendance.
    • Sort and route customer service mail on-site to the appropriate team
    • Using multiple applications while working with security credit card/personal data
    • All other duties as assigned.
    Requirements:
    • High School Diploma or GED equivalent
    • 1 or more years of customer service experience (call center preferred).
    • Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
    • Passion for working in a team and being collaborative, but able to work independently.
    • Outstanding interpersonal skills, strong work ethic, and self-motivation, with excellent communication skills and ability to speak authentically.
    • Current hours of operations are Monday-Friday 7:00 am - 3:30 pm. Subject to change due to business needs.
    Benefits (employee contribution):
    • Health insurance
    • Health savings account
    • Dental Insurance
    • Vision insurance
    • Flexible spending accounts
    • Life insurance
    • Retirement plan
    All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    #IND23
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