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Service Advisor
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AutoNation Mesa, United StatesAutoNation Chevrolet Mesa At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and ...
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Service Advisor
1 week ago
AutoNation Mesa, United StatesAutoNation Chevrolet Mesa At AutoNation, doing what's right by the customer comes standard at 300 locations coast to coast, so it's no wonder we have served over 10 million happy customers. As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and ...
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Service Advisor
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RideNow Powersports Mesa, United StatesAt RumbleOn, the country's leading retailer of powersports, our success depends on serving our customers with the best team members in the industry If your career goals include making a valuable contribution in an exciting and growing company and you have a passion for powersport ...
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Sales and Service Advisor
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Service Advisor/Writer
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Campers Inn RV Mesa, United StatesLittle Dealer Little Prices is looking for a Service Advisor/Writer. This role works with customers to schedule service work and communicate any additional service needed. · At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, c ...
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Sales & Service Advisor - East Valley -
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Sun Devil Auto Mesa, United StatesOverview: · Are you looking to have a successful automotive career? At Sun Devil we are looking for Sales and Service Advisors to join our team. We are a growing company and if you come ready to give it your all, your hard work will pay off. · The Sales and Service Advisor is r ...
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Service Advisor
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Jerry Seiner Casa Grande Casa Grande, United StatesJerry Seiner Chrysler, Dodge, Jeep, and Ram of Casa Grande seeks a personable Service Advisor to join our team and act as the primary point of contact between our valued customers and service technicians. As a Service Advisor at Jerry Seiner Chrysler, Dodge, Jeep, and Ram, you wi ...
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Service Advisor
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Jerry Seiner Casa Grande Casa Grande, United StatesJerry Seiner Chrysler, Dodge, Jeep, and Ram of Casa Grande seeks a personable Service Advisor to join our team and act as the primary point of contact between our valued customers and service technicians. As a Service Advisor at Jerry Seiner Chrysler, Dodge, Jeep, and Ram, you wi ...
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Service Advisor
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Jones Auto Group Casa Grande, United StatesJob Summary: · As a Service Advisor at Jones Auto Group, you will be responsible for providing exceptional customer service and maintaining strong relationships with our clients. In this individual contributor role, you will act as a liaison between customers and our service dep ...
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Service Advisor
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Jerry Seiner Casa Grande Casa Grande, United StatesJerry Seiner Chevrolet of Casa Grande is currently seeking two personable Service Advisors to join our team and act as the primary point of contact between our valued customers and service technicians. As a Service Advisor at Jerry Seiner Chevrolet Casa Grande, you will play a cr ...
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Service Advisor
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Jerry Seiner Casa Grande Casa Grande, United StatesJob Description · Job DescriptionJerry Seiner Chrysler, Dodge, Jeep, and Ram of Casa Grande seeks a personable Service Advisor to join our team and act as the primary point of contact between our valued customers and service technicians. As a Service Advisor at Jerry Seiner Chrys ...
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Service Advisor
1 week ago
Jones Auto Group Casa Grande, United StatesJob Description · Job DescriptionJob Summary: · As a Service Advisor at Jones Auto Group, you will be responsible for providing exceptional customer service and maintaining strong relationships with our clients. In this individual contributor role, you will act as a liaison betwe ...
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Service Advisor
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Jerry Seiner Casa Grande Casa Grande, United StatesJob Description · Job DescriptionJerry Seiner Chevrolet of Casa Grande is currently seeking two personable Service Advisors to join our team and act as the primary point of contact between our valued customers and service technicians. As a Service Advisor at Jerry Seiner Chevrole ...
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Service Advisor
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OpenRoad 1st Choice LLC Casa Grande, United StatesJob Type · Full-time · Description · Position Overview: · Allard Collision is looking to add a Collision Service Representative who is self-motivated and has high personal goals and objectives to our family. We are looking for a skilled collision service representative to work ...
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Retail Service Advisor
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The ODP Corporation Casa Grande, United StatesOverview · At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our customers encompassing Technology, Services, Furniture and Print offerings. The associate will quickly build and maintain customer relationships and become a trusted advi ...
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Sales and Service Advisor
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Big Brand Tire & Service Casa Grande, United StatesJob Description · Job Description · Sales and Service Advisor: $19-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits) · What is the job? · Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products a ...
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Sales and Service Advisor
1 week ago
Big Brand Tire & Service Casa Grande, United StatesJob Description · Job Description · Sales and Service Advisor: $19-$25 effective rate (Base Pay + Commission + Overtime + Paid Benefits) · What is the job? · Sales and Service advisors provide exceptional customer service to our guests while confidentially recommending products a ...
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Truck Service Advisor I
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Travel Centers Of America Casa Grande, United StatesThere's never been a better time to join TravelCenters of America For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. · Driven by a passio ...
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Service Valet
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Jerry Seiner Casa Grande Casa Grande, United StatesPOSITION INFORMATION: · Jerry Seiner CDJR seeks a Service Valet to join the service team. The Service Valet operates the shuttle bus, cleans cars, delivers customers' cars, runs errands, cleans the shop, and assists Service Consultants. We are excited to be moving into our new st ...
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Pace Advisor
1 week ago
Casa Grande Union High School District 82 Casa Grande, United States**Position Title**: · PACE Advisor · **FLSA Status**: · Salary · **Reports to**: · Principal / Headmaster · **Classification**: · 9 Month · **Supervises**: · N/A · **Term**: · 206 · **Compensation Range**: · TBD · **Site**: · - PACE - District Office · ***: · As a part of Casa Gr ...
Customer Service Advisor - Mesa, United States - Pep Boys
Description
****
**Customer Service Advisor**
**Customer Service Advisor**
**Requisition ID:**
**Category:** Service Desk
**Position Summary**
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
**Duties & Responsibilities**
First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customers car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
**Knowledge, Skills, and Abilities**
High school diploma or equivalent required.
Valid Drivers License.
One year of related experience in the automotive service environment.
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
**Physical Demands/Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Physical Demands**
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.