Case Manager - Texas, United States - Consumer Direct Care Network

Consumer Direct Care Network Texas, United States

2 weeks ago

Description

JOB SUMMARY

Service coordinators assist with setting clients up for services and coordinating their care needs in compliance with regulations. They manage a caseload of clients in Medicaid programs and update care plans as needed.

JOB DUTIES

Supervise and maintain a caseload of clients in Medicaid programs
Manage clients' care needs in compliance with regulations and program rules
Oversee intake and referral processes for business growth
Provide leadership and training
Promote office cohesiveness
Supervise day-to-day operations
Collaborate with stakeholders for service delivery
Engage in public speaking
Communicate effectively
Ensure compliance with legal requirements
Conduct reporting and oversight
Demonstrate dependability and problem-solving skills
Show proficiency in computer usage
Manage complex service programs and projects
Lead special projects and enrollments
Stay updated on workflow coordination
Market services to referrals
Participate in professional development
Prioritize tasks efficiently
Provide excellent customer service
Represent the company at meetings and fairs
Supervise project completion
Train and oversee employees
Enroll clients and employees in systems as required
Conduct client assessments and visits
Handle escalated complaints
Bilingual preferred in some locations
Other duties as assigned

QUALIFICATIONS

Bachelor's degree in Social Work, Psychology, Counseling, or related field preferred
3 years of experience with individuals with disabilities or the elderly preferred
Combination of education and experience
Leadership experience is a plus
Ability to work flexible hours if needed

The work environment is typically in an office setting, requiring the use of a computer and telephone. The noise level is consistent with an office environment. The employee may face interruptions during the day and should be able to perform various physical tasks. Reasonable accommodations can be made for individuals with disabilities.

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