- Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
- May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. A Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve their problem.
- Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
- OTRS Ticket System (or equiv)
- TDX IT Service Management (ITSM) Service Desk tool
- Hands on exp w/basic support and troubleshooting (such as password resets, printer configs, break/fix instructions, ticket routing)
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IT Service Desk Analyst
3 weeks ago
SAIC Career Site NORFOLK, United StatesDescription · SAIC is seeking an IT Service Desk Analyst to support the Navy's Service Management, Integration and Transport Program (SMIT) at the Norfolk Naval Base in Norfolk, Virginia. · This position is located in Norfolk, VA and is therefore open to candidates local to the ...
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IT Service Desk Analyst II
16 hours ago
City of Chesapeake Chesapeake, United StatesJob Description · Are you an outgoing, organized, and IT customer service driven IT Service Desk Analyst II who is ready to support an enterprise with 4,000+ employees using the latest industry technologies? · The City of Chesapeake's Department of Information Technology Enterpri ...
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Senior Type Desk Support Analyst
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Professional Analysis Inc Norfolk, United StatesSenior Type Desk Support Analyst - Norfolk, VA · Professional Analysis Inc. (PAI) is currently soliciting applications for several Senior Type Desk Support Analysts, located in Norfolk, VA. · The primary responsibility of these Type Desk Analysts will be to provide Integrated Lo ...
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Help Desk Analyst
2 weeks ago
Endurance IT Services Norfolk, United StatesHelp Desk Analyst - Norfolk, VA (Onsite) · Description · The Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests fo ...
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IT Service Desk Analyst
15 hours ago
SAIC Norfolk, United StatesJob ID: · **Location**:NORFOLK, VA, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Computer Operator · **Schedule**:Full-time · **Shift**:Rotating · **Travel**:No · **Minimum Clearance Required**:Interim Secret · **Clearance Level Must Be Able to ...
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IT Service Desk Analyst
3 weeks ago
SAIC Norfolk, United StatesJob ID: · **Location**:NORFOLK, VA, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Computer Operator · **Schedule**:Full-time · **Shift**:Rotating · **Travel**:No · **Minimum Clearance Required**:Interim Secret · **Clearance Level Must Be Able to ...
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Senior Help Desk Analyst
2 weeks ago
Cynet Systems Norfolk, United StatesJob Description: Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support. · May also escalate to IT applications support or call ...
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Service Desk Analyst I
1 week ago
ePlus Virginia Beach, United StatesOverview: · As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnos ...
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Service Desk Analyst I
4 weeks ago
ePlus Virginia Beach, United StatesOverview · As a Service Desk Analyst, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, ...
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Accessibility Analyst
4 days ago
Saxon Global Norfolk, United StatesLocation: Remote (in central or eastern time zone) · Job type: Accessibility Analyst · op languages: · on the Accessibility team (work central time) native app experience would be great · This is NOT a testing role, they really are looking for folks with Accessibility knowled ...
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IT Support Specialist with Security Clearance
3 weeks ago
Resource Management Concepts, Inc. - Rmc, Inc. Norfolk, United StatesResource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the Un ...
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Senior Analyst
10 hours ago
Dawson Norfolk, United StatesSUMMARY: As a Senior Analyst / Project Manager provides analytical and management support to J35S Global Force Management/Joint Force Coordinator mission and related support functions to assist J35S in the execution of the Joint force analysis, sourcing, rotation and deployment a ...
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Secret Senior Application Analyst
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Spectrum Comm Inc Norfolk, United StatesJob Description · Job DescriptionSpectrum is searching for highly qualified Senior Application Analysts to support our proposal for a new program in Norfolk, VA. · The key roles and responsibilities include: · At least eight (8) years of relevant experience · Meeting the minimum ...
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Program Analyst
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National Steel and Shipbuilding Com Norfolk, United StatesGeneral Dynamics NASSCO is a proud member of the General Dynamics Marine Systems business unit. In addition to ship construction, our capabilities include advanced ship repair, conversion, and maintenance for both commercial and national defense assets. We encourage you to learn ...
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SR Technical Analyst
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Portsmouth Regional Hospital Portsmouth, United StatesDescription · Introduction · Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our SR Technical Analyst -opening with Portsmouth Regional Hospital (NH) today and find out what it truly means to be a part of the HCA Healthca ...
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Project Manager
6 days ago
Serco North America Norfolk, United StatesPosition Description : · If you love high profile and challenging projects supporting the US Navy and its commercial partners - Serco has a great opportunity for you You will be a part of a team that collaborates closely with our customer and other Serco teams to deliver quality ...
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Manager, Telecommunications Services
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Virginia Community Colleges Norfolk, United StatesPlease see Special Instructions for more details. · In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will n ...
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Chesapeake Public Schools Chesapeake, United StatesJob Description · Job Description · Summary: · The Assistant Director of Technology Innovation and Integration plays a key role in empowering educators and students to effectively leverage technology for personalized learning experiences. This individual will collaborate with ...
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Chesapeake Public Schools Chesapeake, United StatesJob Description · Job DescriptionSummary: · The Assistant Director of Technology Innovation and Integration plays a key role in empowering educators and students to effectively leverage technology for personalized learning experiences. This individual will collaborate with teache ...
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Enterprise Systems Analyst
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ABNB Federal Credit Union Chesapeake, United StatesJob Description · Job DescriptionEmployee Perks · Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability / Tuition reimbursement / Affordable health insurance options) · Competitive compensation with opportunities for annual raise ...
Help Desk Analyst 2 - Norfolk, United States - Crescens
Description
Job Title: Help Desk Analyst 2Location: Norfolk, VA
Duration: 9 Months contract
Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee. Manager will discuss parking costs if selected for an interview
DAY TO DAY/ABOUT THE ROLE: