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Operations Coordinator - Millersville, Maryland, United States - Verbal Beginnings
Description
Overview:
About Us
Verbal Beginnings is here to make a difference and give every child a chance.
Our philosophy of changing lives and commitment to our core values has been the driving force that has allowed us to make an impact for an entire decade.
It's the same commitment to care with an expanding footprint that allows us to serve even more amazing kiddos and their families than ever beforeOur Mission:
Changing lives. One child at a time. One professional at a time.
Summary:
The Center Operations Coordinator is responsible for administrative supervision of all levels of ABA Therapists on assigned teams at the Verbal Beginnings Center.
Center Operations Coordinators serve as ongoing support, a resource and mentor to foster professional and personal development of all levels of ABATs.
Center Operations Coordinators work collaboratively with administrative staff and all clinical staff at Verbal Beginnings, while living out our Pledge of Care and VB Pack Values:Passion, Accountability, Celebration & Kindness.
Wellness & Mental Health:
Paid Mental Health days
Paid Family Leave
Comprehensive Wellness Program
Other Great Benefits:
Comprehensive Medical / Dental / Vision Plans
3 weeks PTO
Paid Holidays
Professionally-Managed 401(K) Plan
Fun & Supportive Team Environment
BCBA Owned & Operated Since 2011
Responsibilities:
As an Operations Coordinator, you will:
Review direct reports' appointments daily to ensure accurate times, clients, and immediate conversions of sessions
Conduct regular touchpoints with all direct reports
Coordinate coverage across teams, as needed
Serve as a company culture ambassador; Promote, encourage and engage in company values
Collaborate with Office Coordinators to host monthly staff-facing and family-facing events
Collaborate with other Center Operations Coordinators, and administrative staff to enhance effective day-to-day running of Center operations
Receive all day-of callouts, notify necessary team members, conduct midday therapist check-ins for callouts
Timesheet oversight for all staff on assigned teams
Ensure all direct reports remain in compliance with applicable certifications
Provide oversight of therapist office hours to ensure productivity (e.g, current LMS, Case Management tasks, etc.)
Develop and participate in employee engagement activities across teams
Support preparation of performance evaluations and feedback for all staff under their direct supervision according to VBC policies and procedures
Comply with and uphold all company policies as outlined in the Employment Handbook, Center Operations Coordinator Manual, and Center Policies documents.
Qualifications:
About You:
Bachelor's Degree or equivalent experience
Minimum 1 year previous supervisory experience of large teams in the human services field
Basic knowledge and previous experience with incident prevention and management with regard to workplace safety
Strong leadership skills and ability to motivate and guide a clinical team
Previous experience with or knowledge of individuals with ASD and ABA therapy preferred
Verbal Beginnings' personnel policies, procedures, and practices prohibit discrimination on the basis of race, color, religious creed, disability, ancestry, national origin, age, or sex.
Verbal Beginnings' employment opportunities are provided for applicants with disabilities, and reasonable accommodation(s) are made to meet the physical or mental limitations of qualified applicants or employees.
