- Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers.
- Focus on external and internal customer support.
- Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on time delivery metrics and objectives, etc.
- Participate, engage, and support customer meetings – virtually and/or in-person.
- Build and maintain customer trust and relations.
- Our team is dynamic and fast-paced. The ability to adapt to our constantly evolving environment and priorities is essential.
- This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms.
- Previous account specialists have progressed to various roles within the company, such as production control, operations team leaders, program management, supply chain, etc.
- Bachelors Degree (In lieu of a degree, the manager will consider reviewing candidates with 2+ years of customer service experience).
- Computer skills i.e. Microsoft Office (Word, PPT and Excel).
- SAP knowledge would be great to consider as well.
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Customer Service Analyst Specialist - Windsor Locks, United States - PDS Tech
Description
PDS Tech Commercial, Inc is currently hiring for a Customer Service Analyst Specialist position in Windsor Locks, CT
Job Title: Customer Service Analyst Specialist
Job Type: Full Time; Consultant (12 Months)
Location: Windsor Locks, CT - 100% Onsite
Shift: 1st Shift - Monday to Friday from 8:00am to 5:00pm
Pay Rate: $29.00 per hour
Job Description:
The Customer Service Analyst Specialist is the focal point between customers and internal company functions regarding such matters as pricing, scheduling, contract requirements, shipping, and documentation.
The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills.
Job Responsibilities:
Required Qualifications (Experience/Skills):
Pay Details: $29.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
