Bdc Sales Agent - Somerset, United States - Route 24 Auto Group

Route 24 Auto Group

Verified Company

Somerset, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Title:

BDC Agent Sales

Job Code:

Department:

Business Development Center

Department #:

Reports To:

BDC Manager/Director

FLSA Status:

Non-Exempt

24 Auto Group is in search of talented BDC Agents in the Somerset area

$50,000 to $75,000 a year

Sign on bonus up to
$ based on experience

**_
Ed Kardon's 24 Auto Group_**_ is one of New England's fastest growing, family-owned automotive groups. We currently represent Nissan, Chrysler, Dodge, Jeep, Ram, Subaru, and GMC products.

With 11 dealerships in Brockton, Mansfield, Easton, Somerset, Dartmouth, East Providence and Westborough, we are well-positioned to meet the transportation needs of our current and future owners.

_

Qualifications

Excellent Customer Service Skills
Good Written and Communication Skills
Basic Computer Skills
Highly Organized, with the Ability to Multitask
Must be available to work nights and weekends
Reynolds and Reynolds/Eleads Experience a plus

What We Offer

Medical, Dental, Vision, Life, Disability insurance options
401K Plan
Vacation and Sick time
Growth Opportunities
Paid Training
Discounts on products and services

The BDC Agent is responsible for processing all phone and internet leads and maintaining minimum month production standards as detailed below.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Operates a multiline phone system and computer
Answers incoming calls in a prompt, polite, professional manner, addressing the customer by the name given to the operator. Answers the customer's questions while being professional, knowledgeable and friendly throughout the call
Responds to internet leads assigned to them within 15 minutes, answering the customers questions, providing pricing and selection. Responds to overnight internet leads in the CRM promptly
Helps to ensure that the BDC/phones are not left unattended
Inform the customer about the current Route 24 Auto Group promotions.
Asks every customer for the sale and then the appointment during any call
Meet and greet customers in a friendly professional manner, introducing them to the salesperson selected by a manager.
Helps to ensure that all BDC appointments are confirmed by 10am each day and customers who are more than a 1⁄2 hour late are called as well as a next day call if there is a no show.
Ensures that all hang tags are given to management for all appointments so that the car of choice may be staged for the customer
Uses VAuto to search for used cars when taking a used car call
100% Utilization of CLICK to CALL for all Outbound Calls
Utilization of ELead Texting tool when applicable
Completes all required Phone Ninja Training and maintains certification