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Richardson

    Customer Solutions Architect, Screening - Richardson, United States - RealPage

    RealPage
    RealPage Richardson, United States

    3 weeks ago

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    Description

    SUMMARY


    As a Customer Solution Architect, you will work with Business Intelligence and Asset Investment Management customers, and internal teams to understand business challenges and root-cause issues.

    You will craft scalable, flexible, and resilient integrated solutions that empower our customers and accelerate time to value/ ROI and operational efficiency.

    The ideal candidate will have an entrepreneurial mindset, strong communication skills, isn't afraid of a spreadsheet, and thrives on taking ownership and driving success.


    PRIMARY RESPONSIBILITIES


    Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through.

    Comfortably navigate complex organizations and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience.

    Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices.

    Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk.

    Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage.

    Work cooperatively with others across the organization to achieve shared objectives.

    REQUIRED KNOWLEDGE/SKILLS/ABILITIES

    Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
    Proficient understanding of Affordable Housing Programs
    Bachelor's degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study
    Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI.
    Strong understanding of property management is required at both the corporate and property level

    Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally.

    Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners.
    Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
    Ability to travel up to 20%

    PREFERED KNOWLEDGE/SKILLS/ABILITIES

    Prior experience with RealPage products, including OneSite Leasing and Rents Affordable, and Accounting is strongly preferred.
    3-4 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
    Project management experience/ability to lead business discovery workshops.
    Technical writing acumen and ability to author custom statements of work.
    Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions.
    Experience planning, managing, and performing integration design, testing, and deployment.

    #LI-Remote

    #LI-EC1
    #J-18808-Ljbffr
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