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Whittier

    IT Help Desk Coordinator - Whittier, United States - H Mart

    H Mart
    H Mart Whittier, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Responsibilities but not limited to:


    • Respond to user inquiries and provide technical support via phone, email, or in-person.


    • Assist users in resolving hardware, software, and network-related issues.


    • Walk users through problem-solving processes and provide step-by-step solutions


    • Diagnose and troubleshoot technical issues reported by end-users.


    • Escalate complex problems to the appropriate IT support teams for resolution.


    • Perform root cause analysis and implement solutions to prevent recurring issues.


    • Maintain accurate records of user issues, solutions provided, and other relevant information.


    • Create and update knowledge base articles to facilitate self-help for end-users.


    • Install, configure, and update software applications and operating systems.


    • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.


    • Conduct routine checks and maintenance tasks to ensure system stability and security.


    • Provide basic training to end-users on using hardware and software applications.


    • Create and deliver user guides and tutorials for common issues.


    • Collaborate with other IT support teams and departments to resolve complex issues.


    • Participate in meetings and contribute to the improvement of IT processes.

    Qualifications / Skills:


    • Proven experience as an IT Help Desk Support or similar role.


    • Knowledge of computer hardware, software, and troubleshooting techniques.


    • Strong communication and customer service skills.


    • Familiarity with help desk software and remote desktop tools.


    • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.


    • A degree in Computer Science, Information Technology, or a related field is preferred.


    • Bilingual in Korean and English

    Benefits:


    • Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy


    • 401 (k) Retirement Plan with up to 5% match per company policy


    • Life Insurance and AD&D (Accidental death & Dismemberment) per company policy


    • BTA Insurance (Business Travel Accident Coverage)


    • Company provided lunch


    • Paid-time off (PTO) and Paid Holidays per company policy


    • Celebration & Condolence Benefits per company policy


    • Holiday Gift certificates per company policy


    • FSA (Flexible Spending Account) per company policy


    • DCFSA (Dependent Child Care Spending Account) per company policy

    Work Hours


    • MON-FRI, 8:00am to 5:00pm

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