Front Desk Coordinator - Encino, United States - HRC Fertility Management

HRC Fertility Management
HRC Fertility Management
Verified Company
Encino, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Job description


FRONT OFFICE COORDINATOR

Qualifications:
Medical front office experience, phone and computer experience.


WorkExpectations**:
Excellentcommunication and organizational skills; ability to interface with HRC team, Physicians, and Supervisor


Reportsto**:
Regional Manager


WorkSchedule**:
Full Time - Monday through Friday


_Note:
_

  • This document is intended to describe the general nature and level of work performed._
  • It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities_
- required of personnel so classified._

  • JOB FUNCTIONS AND RESPONSIBILITIES_

_Primary Responsibilities_

_1. __General_**- Clean waiting room and reception area and keep in an organized manner.


_2. __Greeting Patients_**- Greet patients - main priority is to greet patients in a friendly manner.

  • Confidentiality is key.
  • Address patients by their first names only (HIPAA).
  • Make sure new patients register, sign and complete all new patient information.
  • Give patients their paperwork.
  • Check insurance benefits in the ledger and collect for the service.
  • Assist with answering all questions/concerns that they may have.
  • Greet clinic patients and make sure the chart is pulled.
  • Give chart to the appropriate staff member.
  • Collect payment or copays from "cash patients" after seeing the physician.
  • Schedule next appointment on instructions from nurse or physician.

3. Answering Phones**- Main priority is to get all calls answered in a friendly, efficient manner.

  • Greeting: "Good morning or good afternoon Huntington Reproductive Center or HRC. This is __________. How may I help you?"
  • When putting a patient on hold, indicate that right away in a pleasant professional manner.
  • Take all appropriate information for new patient appointments.
  • Schedule appointment under correct physician/location when patient calls without being sent by a referring physician.
  • Follow HRC guidelines and assign correct physician.
  • Put information in the computer system.
  • Schedule followup appointments.
  • If it is a nursing call, screen the call appropriately. (See P&P)
  • Follow the instructions that have been given to you by each nurse/coordinator.
  • If you have a call from a laboratory, transfer the call to the Back Office Medical Assistant.

_3. __3rd Party_**- Inform nurse when egg donor, surrogate matching letter is received from the agency.

  • Set up account in the computer system for Egg Donor / Gestational Carrier and their partner, if they are new to HRC.
  • Contact recipients and collect payment for Egg Donor / Gestational Carrier screening.
  • Make sure they are linked in the computer system.
  • Call Egg Donor / Gestational Carrier and set up initial consult with physicians.

_4. __Fax Machine_**- Main priority is to make sure that all faxes go through.

  • Stamp with date and initials.
  • Make sure that faxes are put in correct team member's box.

_5. __Mail/Pulling Charts for the Next Day_**- Sort all mail daily.

  • Make sure physician signs and reviews all correspondence that requires a signature.
  • Make sure all signed correspondence is copied and mailed back to the appropriate place.
  • After lunch print out daily schedule and pull charts for the next day.

_6. __Marketing New Patient Packets & Lunch & Learns_**- Print Welcome Letter and mail to patient with the new patient packet.

  • Assist with preparation of new patient packets and marketing packets.
  • Coordinate Lunch & Learns for the physicians with the Marketing Assistant in Pasadena and schedule appropriately.
  • Fax daily schedule to physician.

_7. __Collecting Payment and Making Deposits_**- Collect payment for service or co-pay.

  • Collect Egg Donor / Gestational Carrier screening payment.
  • Obtain credit card number and collect for telephone consults.
  • Make copies of check/cash with superbill.
  • Batch all the credit cards and match total at the end of the day.
  • Forward the batched copies of credit cards to Pasadena.
  • Enter all payments in the account log book.
  • Total the cash and checks at the end of the week
  • Make deposits.

Pay:
$ $21.00 per hour


Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Education:


  • High school or equivalent (preferred)

Experience:


  • Customer service: 1 year (required)
- healthcare: 1 year (required)


  • OBGYN/Fertility: 1 year (required)

Ability to Relocate:

  • Encino, CA: Relocate before starting work (required)

Work Location:
Multiple locations
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